Account Manager, Individual Plans

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider forover 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

• Work-life balance with flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year, and increases with years of service.
• Hybrid work environment (i.e., a combination of work from office and work from home days).
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.
• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!

About the Position

• We are searching for two permanent Account Manager, Individual Plans to join our Individual Plans team.
• PBC's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is $50,000 - $60,000 per year; the base pay offered is based on market and may vary depending on job-related knowledge, skills, experience, and internal equity. The starting salary will be determined based on a combination of skills, education, and experience. The position has an On-Target Earnings structure which provides variable income based on meeting and exceeding sales specific targets that are in addition to the base salary.
  

If you’re looking for an opportunity to play a key role in Individual Personal Health Insurance sales via telephone within a dynamic and purpose-driven organization, we want to hear from you! This is an exciting career opportunity with a local not-for-profit health insurance provider where you will develop new business by prospecting leads and retaining existing book of business through outbound communication and retention campaigns.

As an Account Manager, Individual Plans, you will prospect new business through outbound business to consumer telephone sales inquiries relating to customer acquisitions and renewals.

In this position, you will conduct sales and service calls to clients, sponsors, and the public.

In this role, you will close sales by following-up via telephone to close sales on new applications, facilitate the full sales process, and assist in sales centre scripting and prospecting procedures.

As an Account Manager, you help identify customer dissatisfaction issues, solve or elevate complaints, and identify preventative action via outbound contact to help in customer retention.

You will work on data mining existing membership base to cross-sell and up-sell value-added products.

This position conducts follow-up calls to cancelled members to try to re-acquire business.

The Account Manager maintains leads and sales records by entering all prospective new customer contact information into a computerized database.

You would assist with direct marketing campaigns to generate prospect leads.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

This role is currently working hybrid from home and from our head office in Burnaby, BC. Apply this week if you would like to take on this role.

Key Experiences You Bring To This Role

• Bachelor’s Degree in Business, Marketing, or a related discipline, including or supplemented by specialized training and courses in sales and marketing.
• 2 years of related experience in sales account management in a pre- and post-sales environment.
• Current Life Insurance License (LLQP) valid in British Columbia with ability to sell individual life, disability, and Critical Illness insurance policies in British Columbia Or Candidates are expected to obtain licenses promptly upon hire.

As a condition of employment, you are required to maintain an active, valid Independent Life Agent license through the Insurance Council of BC. It is your responsibility to ensure that your license remains in good standing and that you comply with all relevant laws, regulations, and ethical standards established by the Insurance Council of BC, along with any other applicable regulatory bodies.

Pacific Blue Cross (PBC) will cover the costs associated with any required courses, exams, or renewal fees that may arise during your employment. Additionally, the Company will reimburse expenses related to certification, licensing, and continuing education credits needed to maintain your license.

Should there be any lapse in your license or failure to meet ongoing licensing requirements, the Company reserves the right to review your employment status. You are also responsible for promptly notifying PBC of any changes to your licensing status, including suspensions, revocations, or any disciplinary actions that may impact your ability to fulfill the duties of this role.

Licensing Requirements:

• Candidates must obtain and maintain the appropriate provincial insurance licenses for selling Individual Plans products and or services. This typically includes:
• Life and Accident and Sickness License (LLQP) with the insurance council

Licensing Timeline:

• Candidates must obtain the required insurance license(s) within 6 weeks of starting the role. This ensures they are legally authorized to engage in client-facing activities related to selling individual plans.
• If the candidate already holds the necessary licensure, they must provide proof of valid licensing prior to starting the role.

Annual Renewal:

• The individual will be responsible for renewing their license(s) annually to ensure that meet Insurance Council requirements.
• It is expected that the Account Manager stays compliant with continuing education requirements to maintain the license in good standing.

If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.

While we thank all applicants for their interest, only short-listed candidates will be contacted.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to careers@pac.bluecross.ca. These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.