Front of House Manager

Front of House Manager : Neighbourly Coffee

Location : Fredericton, NB Position Type : Full-Time, Salaried

Start Date : September 1 Application Deadline : August 10

About Neighbourly Coffee

Neighbourly Coffee is a vibrant café and social enterprise located in the heart of the 12 Neighbours community. We serve excellent food and drinks while fostering connection, dignity, and opportunity.

We don't hire people to make coffee, we make coffee to hire people. Our café team is often the first point of contact for visitors and community members — and plays a key role in setting a tone of warmth, welcome, and professionalism. We’re not just serving coffee; we’re building community.

About the Role

We’re seeking a Front of House Manager to lead and support the day-to-day operations of our customer-facing café space. This person will help ensure smooth workflows, top-tier customer service, and a strong team culture, while also contributing to our business goals and social mission.

You’ll be at the center of a fast-paced, people-first environment — developing systems, guiding staff, and leading by example to create a space that feels welcoming, efficient, and aligned with our values.

Key Responsibilities

• Supervise daily FOH operations and ensure quality control on service and timing
• Develop and manage staff schedules in line with budget and business needs
• Lead FOH staff training, especially around customer service, empathy, and responsiveness
• Foster a service culture that prioritizes teamwork, positivity, and consistency
• Maintain cleanliness and safety standards using operational checklists
• Support revenue growth through efficient workflows, specials, and seasonal promotions
• Track sales and operational data to inform decisions and improve performance
• Oversee FOH supplies and inventory within budget
• Collaborate with kitchen, marketing, and leadership teams to align on goals
• Ensure equipment is functional, safe, and well maintained
• Provide cultural leadership and model a solution-focused, collaborative attitude
• Assist with social media management in coordination with the marketing team

Qualifications & Skills

Salary Compensation will be negotiated based on experience

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