Customer Service Representative - Claims

Description

We’re looking for a Customer Service Representative to join our Claims Department in the Customer Service Centre! This position is for our Ottawa office.

As a Customer Service Representative your work will have a big impact on providing legendary customer service to both our external and internal clients in a call centre environment. People will count on you to provide information and quickly resolve their inquiries

in a professional manner. We are looking for a highly motivated and organized individual with a ‘can do’ attitude to join our team!

What you’ll do here :

Be a subject matter expert on our policies, products, services, and initiatives.

Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.

Accurately and clearly document files to reflect conversations and actions taken on claims.

Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.

Ensure that daily call centre metrics are met while taking a high volume of inbound calls.

Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.

Execute multiple tasks aligning with changing priorities and time-sensitive deadlines

This is a fast-evolving environment, and other ad hoc duties could be assigned to you.

What you bring to the table :

Living the Intact Values : Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital.

Customer service and sales experience preferred.

Insurance experience is considered an asset.

Self-motivated, resourceful, and resilient to overcome various situations is essential.

Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.

Excellent listening and communication skills with the ability to foster strong working relationships.

Must be flexible to work 35 hours a week during our business hours of operation : Monday to Friday 8 : 00 am to 6 : 00 pm, and Statutory holidays.

No Canadian work experience required however must be eligible to work in Canada.

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.