We are seeking a Chief Operating Officer (COO) for overseeing the day-to-day administrative and operational functions of the business. Reporting directly to the CEO, the COO ensures the company executes its strategy efficiently, drives operational scalability, and maintains a high-performance culture across all departments.
Oversee Daily Operations: Direct and control all day-to-day activities across critical departments, including Operations, HR, IT, and other core business functions.
Process Optimization: Design, implement, and continuously monitor standardized procedures and workflows to maximize efficiency and productivity across the organization.
Risk Management: Identify, evaluate, and mitigate key operational risks to ensure compliance, business continuity, and organizational stability.
Strategy Implementation: Translate the CEO's long-term vision and strategic goals into clear, actionable operational plans and departmental targets.
Performance Monitoring: Establish, track, and analyze key performance indicators (KPIs) and metrics, reporting performance insights to the CEO and recommending corrective actions.
Growth & Scalability: Lead initiatives that build the necessary infrastructure, technology, and organizational structure to support and manage sustainable company growth.
Budget Oversight: Collaborate with the CFO to manage the company's operating budget, controlling expenses and identifying opportunities to improve cost efficiency and profit margins.
Resource Allocation: Manage and allocate internal resources (personnel, technology, and capital) effectively to ensure all strategic projects and operations are fully supported.
Leadership Mentorship: Mentor and guide department heads and the senior leadership team, fostering a culture of accountability and continuous professional development.
Culture Champion: Act as a champion for the company's core values, ensuring the internal culture supports high performance and drives overall employee engagement and retention.
Experience & Executive Skills
Experience: Minimum of 4+ years of progressive leadership experience.
Operational Expertise: Proven track record in scaling operations, driving organizational efficiency, and managing complex cross-departmental functions.
Leadership: Demonstrated ability to mentor senior management, lead large teams, and foster a culture of accountability and high performance.
Process Knowledge: Expert knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and strategic planning frameworks.
Education:Bachelor’s Degree in Business Administration, Operations Management, or a related field.
Relevant Certifications: Certifications in Executive Leadership, Strategic Management, or Process Improvement (e.g., Lean Six Sigma Black Belt) are highly beneficial.
Strategic Impact: Opportunity to directly influence and execute the company’s core business strategy alongside the CEO and Board.
Executive Leadership: The chance to lead and mentor a high-caliber team across all major operational units.
A collaborative team culture focused on innovation and learning.
Flexibility (remote)
Chief Operating Officer • Kelowna, BC, CA
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