Delivery Coordinator

BellMississauga, ON

30+ days ago

Salary

CA$35.00 hourly

Job description

Req Id : 412275

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We're proud to be Canada's leading provider of broadband network and communication services for businesses and governments.

Summary

The Bell Business Markets (BBM) Professional Services delivery team is the consulting arm of Bell Canada Enterprise tasked with the design, execution and implementation of solutions for the Enterprise Customer market. We are a dynamic team with a high degree of focus on our customers.

The Delivery Coordinator will reside within this team coordinating and scheduling project tasks and is responsible for ensuring the schedule and details are well organized. They communicate with various departments to keep everyone on board with any changes to the project. They are responsible for coordination of resources including our customers. They assist in organizing projects with the goal of getting them completed on time and on scope while following established processes. The Delivery Coordinator must have good knowledge and experience of every aspect of the project and should ensure the project is progressing as required.

Function

Provide our customers with a single point of contact for the delivery of projects specific to products :
Microsoft Operator Connect
Bell Webex Calling
Bell Total Connect
Provide project coordination support to leadership team on the status of each project
Position may require "off normal" evening or weekend support

Key Responsibilities

Coordination and communication of delivery tasks and timelines

Lead or contribute to the creation, maintenance and quality management of project documentation

Support leadership team with client and executive updates

Lead or participate in project meetings internal and external to Bell

Follow established processes and methodology per product to ensure project is delivered on time, on scope and track any delays or risks per project

Facilitate team meetings to communicate progress, status, issues, assignments and urgency

Coordinate and prioritize project deliverables and partner with various departments, suppliers and stakeholders

Protect project scope

Track productivity per project

Proactively identify and resolve project related issues and escalate where required

Perform and document post-project reviews or lessons learned and identify opportunities for optimization or improvement

Critical Qualifications

Experience working and leading projects in a customer-facing team environment.

Ability to manage and coordinate multiple customer projects involving multiple products simultaneously

Excellent communication skills, both verbal and written

Excellent time management and problem solving skills being well organized and a self-starter

Excellent skills in negotiation, evaluation, problem resolution, communication, decision making and leadership

Highly developed organizational, leadership and interpersonal skills including the ability to solicit cooperation and resolve conflict

Ability to work independently and with a team in a fast paced and high volume environment with emphasis on accuracy and timeliness

Team oriented; action oriented; self-motivated and delivery focused

Advanced competency in Microsoft Office (Excel, Word, Outlook, MS Project)

Superior data management and analysis skills

Bilingualism (English / French) is mandatory.

In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Degree or Diploma in related discipline and / or 2+ years customer and project coordination related experience.

LI-SS1

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information :

Position Type : Management

Job Status : Regular - Full Time

Job Location : Canada : Ontario : Mississauga || Canada : Alberta : Calgary || Canada : British Columbia : West Vancouver || Canada : Newfoundland : St. John's || Canada : Ontario : Don Mills || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Quebec City

Work Arrangement : Hybrid