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Sales Associates - Casper and Endy

Sales Associates - Casper and Endy

Casper / EndyHalifax, Nova Scotia, Canada
4 days ago
Job type
  • Full-time
Job description

Job Description

As a Sales Associate you will :

  • Provide exceptional service to every person that walks through our doors
  • Engage with customers to identify their needs and wants, promote our quality products and service offerings
  • Ensure our stores are always visually appealing through product presentation, e and store housekeeping
  • Follow up with customers through clienteling and e-mail correspondence
  • Maintain the visual integrity of the space
  • Create and process in-store sales
  • Process and receive inventory replenishments
  • Assist with setting up and executing community programs and events
  • Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience
  • Work together as part of the Sales team to exceed goals and expectations
  • Represent the Sleep Country, Endy and Casper Canada brands with best-in-class customer experience, helping customers with their inquiries
  • Efficiently process sales orders via tablet or point of sale
  • Capture email addresses, customer insights and product experiences to report back to the team
  • Maintain the highest level of product knowledge and expertise

Qualifications

  • Ideally have 1- 3 years of experience in Sales, Retail and / or Customer Service, this is considered an asset and not mandatory as we will invest in the right person
  • Must understand and appreciate experiential retail
  • A positive, optimistic attitude and a strong customer focus
  • Excellent communicator with a passion for people
  • Be ambitious and willing to commit to continuous education and learning
  • Eager to be at the frontline of fast-paced and growing brands
  • Critical thinking skills and the ability tackle problems on your own
  • Knowledgeable in Mac and Google Suite systems (both)
  • Zendesk or other help desk system knowledge is an asset
  • Familiarity with Shopify or online store management systems is an asset
  • Self-starter; entrepreneurial disposition
  • Available to work days, evenings and weekends

    • Additional Information

    Why our Sales team love working here…

  • Base Salary plus commissions and bonus potential
  • Medical, vision, and dental insurance to help you with those coughs or cavities
  • Employee Discount on our wide range of Sleep Country brands
  • Diverse and inclusive work environment
  • Investment in training, mentoring, and career development opportunities across Canada
  • Service awards, celebrations and other social events

    • If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

    Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B) (CM UPDATED)

    At SCC / DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

    About Sleep Country Canada / Dormez-vous?

    Sleep Country is Canada’s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep.  Sleep Country Canada operates under the retailer banners; Sleep Country, Dormez-vous, the rest, Endy, Hush, Silk & Snow and most recently acquired, Casper Canada . The Company has omnichannel and ecommerce operations including over 300 corporate-owned stores and 18 distribution centers warehouses across Canada. Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people. For more information about Sleep Country, please visit www.sleepcountry.ca