Customer Service Representative – Manufacturing Sector / Packaging

Customer Service & Claims Representative – Manufacturing Sector

We are looking for a dedicated team player with a passion for customer satisfaction to join a dynamic manufacturing company in Saint-Laurent. In this role, you will work closely with outside sales representatives and the production, quality, and administration departments to ensure top-tier service delivery.

This is a temporary position, with a strong possibility of extension or permanent hire depending on performance and business needs.

Advantages

Why Join This Team?

Stability & Growth : A temporary role with genuine long-term permanent career prospects.

Work-Life Balance : A 36.25-hour work week with a flexible start time (between 7 : 30 AM and 9 : 00 AM).

Stimulating Environment : Join a tight-knit, human-centric team where your work has a direct impact on the supply chain.

Accessibility : Free on-site parking and easily accessible by public transit.

Position Details :

Location : Ville-Saint-Laurent

Status : Temporary to Permanent (TTP)

Salary : $25.00 - $27.00 / hour (based on experience)

Schedule : Full-time

Responsibilities

Claims Management : Coordinate supporting documentation, validate requests, and ensure complete follow-up within the ERP system.

Operations Support : Enter purchase orders (POs), issue invoices via client portals, and prepare sample shipments.

Customer Logistics : Collaborate with carriers to obtain Proof of Delivery (POD) and provide accurate status updates (ETA) to clients.

Internal Collaboration : Partner with sales, production, and quality teams to guarantee total customer satisfaction.

Qualifications

Experience : Minimum 1 to 2 years in customer service or administration, ideally within the manufacturing or distribution sector.

Bilingualism : Flawless proficiency in both French and English (oral and written) is mandatory, as you will serve major clients across North America.

Tech Savvy : Proficiency in MS Office and experience with an ERP system (Epicor knowledge is a significant asset).

Key Skills : Strong administrative rigor, ability to manage priorities under pressure, and a collaborative mindset.blem-solving skills

Summary

Location : Saint-Laurent

Role Type : Temporary (3 months) with high permanent potential

Pay Rate : $25 - $27 / hour

Start Date : ASAP

How to Apply : If you have the right profile and are interested in this opportunity, please apply online or send your updated CV directly to thibault.sanz@randstad.ca.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.