Support Engineer
JWC EnvironmentalBurnaby, BC, Canada- Full-time
Job description
Position Summary :
Providing support to sales and purchasing department : project management, creating submittal packages, sample testing, sourcing new components, stock management, production monitoring and shipping coordination.
Principle Duties And Responsibilities :
- Pre and Post-Sales Support
o Assist with project proposal and sales contracts
o Supports the quote preparation process by sizing and selecting standard products based on information provided by sales reps, consulting engineers, and end users
o Perform order management which includes customer inquiries / communication, order changes and internal resource coordination / communication
o Maintain records of customer communication and contact information as required
o Create submittal packages, submit within tight deadline period, revise as needed to achieve approval per customer specification
o Reviews / checks submittal documentation to ensure the materials reflect selections specified for the project
o Create structured Bills of Material in VISUAL ERP system
o Provide sales and purchasing department with accurate specification, costing, availability and lead time of specific components for new projects
o Keep customer up to date with production progress and anticipated shipping date
o Liaising with installation / project engineers
o Providing Pre and Post-Sales technical support to clients
o Source mechanical and electrical components to meet standards and customer specification
o Design control panel and built the most simple ones
o Create mechanical and electrical Bill-of-Materials
o Assemble the product O&M
Quality Control
o Ensure the proper operation of equipment
o Verify that design, materials and components meet specs
o Perform mechanical, electrical and leak tests
o Verify that parts move correctly and test the proper fit of components
o Ensure that automation program respect control philosophy
o Create a test procedure, verify functionality and make control panel corrections
o Find the cause of the defect and develop a solution
Education, Experience, & Skills :
Required : Degree or Diploma in Engineering or other applicable / related field
Desirable : Working knowledge of civil design and specifications, mechanical process, automation, electrical control equipment and fluid dynamics