Director of Operations and Growth

The Opportunity

As a result of the organization’s continued national growth, they are seeking a Director of Operations & Growth to support their Ottawa operations alongside the Regional General Manager. In this key leadership role, you will oversee all aspects of operations, including strategic planning, financial management, team leadership, and client relations. You will be responsible for nurturing existing client relationships while also playing a pivotal role in driving new business development.

Position Description

Managing the overall operations includes, but is not limited to:

• Overseeing the day-to-day operations, including crews, managing equipment and ensuring efficient service are provided
• Providing leadership support and direction to Operations Managers and Project Managers.
• Developing and managing the budgets for the Ottawa region
• Controlling costs to ensure company operates within budget targets
• Developing and implementing strategic plans to ensure the company’s growth and success in the region.
• Building and maintaining strong relationships with clients and ensuring customer satisfaction.
• Spearheading contract negotiations
• Hiring, training, coaching and mentoring staff.
• Ensuring the company complies with local regulations and safety standards.
• Managing the maintenance and repair of equipment. Overseeing routine maintenance of equipment to ensure continual working condition.
• Coordinating the logistics of operations, including timely deployment of crews, transportation of equipment and procurement and any necessary supplies to ensure operations are executed effectively and efficiently.
• Developing plans and protocols for handling emergencies, ie. severe weather conditions, equipment failures, or other unforeseen challenges.
• Implementing and monitoring quality control measures to ensure customer satisfaction and client expectations are met.

Experience

• MUST have experience managing the operations of a construction, landscape or other related outdoor construction services company
• MUST have experience overseeing a $17M + operations
• MUST have experience in a leadership role, ie. Operations Manager, General Manager, Director, Regional Manager, etc.
• Must have strong public and private sector relationships in Ottawa. Someone who understands how to manage government contracts, tenders, awarding, etc.

Education

• Minimum completion of a post-secondary degree a MUST
• An educational background in finance/accounting a strong asset
• A Business Degree/Diploma a strong asset as well