Tim Hortons Front of House (Full-Time) (34444005)

Job Description

How You’ll Make an Impact :

• Suggests products, combos or sizes appropriately.
• Resolves customer concerns and complaints in a friendly manner.
• Communicates with management team regarding service related issues.
• Responds to requests from customers in a friendly manner.
• Communicates showcase needs to the baker and helps merchandise the product.
• Keeps the front counter / drive thru area organized, stocked and ready for rush.
• Ensures that customers receive consistently fast and efficient service.
• Follows proper cash procedures
• Always follows Tim Hortons standards and guidelines when preparing product for our
• customers.
• Ensures proper use of supplies and equipment while preparing the product.
• Prepares soups, sandwiches, bagels and accompaniments as required.
• Follows the order monitor to ensure correctness and completeness of each order.
• Delivers orders to customers.
• Ensures tables are kept clean.
• Records baked items and waste on the production sheet.
• Prepares coffee, records coffee times on the pots and discards expired coffee..
• Ensures that food preparation areas are always kept clean.
• Regularly takes temperatures of the required product and records it in the Time &
• Temperature log.
• Discards product that has expired and record the throws on the production sheet.
• Completes Tim Horton’s audits and checklists as required business dictates.
• Attends training programs (classroom and virtual) as designated.
• Attends all allergy and foodborne illness in-service training.
• Complies with all company safety and risk management policies and procedures.
• Complies with all Sodexo HACCP policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Reports all accidents and injuries in a timely manner.
• May perform other duties and responsibilities as assigned.

Qualifications

WHAT YOU’LL NEED TO SUCCEED

• Presents self in a highly professional manner to others and understands that honesty
• and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and
• respect.
• Maintains a professional relationship with all coworkers, vendor representatives,
• supervisors, managers, customers, and client representatives.
• Ability to use a computer.
• Ability to provide clear directions and respond to employees.
• Basic food-handling skills
• Complies with all Sodexo time and attendance policies and / or client operating hours.

Physical Requirements :

• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and / or pull, and frequently lift up to 15.88 kilograms

35 pounds and occasionally lift / move 22.68 kilograms / 50 pounds. May use mechanical

aids to lift more than 22.68 kilograms / 50 pounds.

Additional Information

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact.

We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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