Systems Engineer

Onsite from Ottawa office 3x per week! About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “NextGen” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview Thrive is seeking an enthusiastic, personable, and qualified Systems Engineer to join our support team. This individual will provide end-user desktop support remotely to several users at multiple locations running Windows, Exchange and Office 365 environments. This individual will serve as a desktop support technician and an end-user server administrator to all client issues while responding to Level 1 and 2 service ticket requests / problems. The Systems Engineer will be responsible for technical documentation, assessing, resolving, and / or escalating issues as appropriate. The Systems Engineer will escalate all problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair. This individual will communicate to the IT Coordinator for problems that cannot be resolved. Requirements 2+ years providing end-user support for current PC desktop, application software and user server administration 2+ years troubleshooting and repairing personal computers in a corporate networked environment 1+ years of financial industry experience, specifically within a private equity firm or hedge fund is preferred 1+ years providing white glove IT support Strong communication / interpersonal skills, both written, verbal and excellent telephone manner Maintain a high level of world-class customer service / professionalism to a wide range of customers Enthusiastic individual with professional appearance and strong drive to provide quality support with a “can do” attitude and the ability to be energetic all times Articulate technical information and convey to non-technical people Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing Working collaboratively and cohesively in a team environment is critical to this role Excellent attention to detail and multi-tasking ability Excellent problem solver; able to prioritize and coordinate between tasks Ability to identify, diagnose, and resolve first level problems for end-users of the workstations, laptops, printers and Mobile devices Must have 2+ years of experience with the below incidents / requests related to, but not limited to the following : Mail Application / Exchange / Office 365 issues In depth knowledge of various operating systems (Mac-OS, Windows) Installing and configuring computer hardware operating systems and applications Active Directory – account creation / modification and password resets Basic Microsoft Office products (Outlook, Excel, Word, PowerPoint) Microsoft Office Suite 2007 and beyond Experience with anti-virus technologies and troubleshooting Client VPN setup and troubleshooting Network and connectivity troubleshooting Education Requirement Bachelor’s Degree, Technical Degree or equivalent work experience Powered by JazzHR