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CSR / Estimator
CSR / EstimatorFLOFORM • Abbotsford, British Columbia
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CSR / Estimator

CSR / Estimator

FLOFORM • Abbotsford, British Columbia
30+ days ago
Job type
  • Full-time
Job description

Description

Position at FloForm Countertops Required immediately, our Abbotsford Branch is seeking a CSR / Estimator to join the team!

FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary :

The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.

Qualifications :

  • High School Diploma with other relatable education
  • Post Secondary Education considered an asset
  • 2 years estimating blueprints, and completing measurements and take offs
  • 2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
  • Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
  • Strong organizational skills, with attention to detail
  • Ability to handle challenging situations with diplomacy and respect
  • Works well with team members to resolve issues and move forward in a proactive manner
  • Effective verbal communication skills
  • Proficient mathematical skills with strong understanding of measurements and fractions
  • Ability to solve problems as they arise

Duties and Responsibilities :

  • Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
  • Inputs orders / quotes into the computer system and confirms availability of product
  • Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
  • Establishes proactive communication with customers to ensure understanding of product ordered
  • Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
  • Maintains and develops relationships with contractors, clients and sub-contractors
  • Handles quality and service issues to develop / maintain customer loyalty
  • Ensures orders are priced accurately and invoices are issued promptly
  • Resolves pricing / invoicing / credit / payment / shipping discrepancies for customer with the appropriate department(s)
  • Ensures that orders are put into production on time to meet pickup and delivery schedules
  • May handle warranty and service issues as they arise
  • Other duties as assigned

    • FLOFORM is proud to offer the successful candidate :

  • $24-28 per hour DOE
  • Medical and Dental Benefits
  • Paid sick days
  • RRSP matching

    • FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission : “To consistently provide our customers the best countertop purchasing experience available.”

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    CSR Estimator • Abbotsford, British Columbia