Senior QA Lead

The TL;DR

We need someone who can ensure our loyalty and ordering platform doesn't break when thousands of merchants are processing orders during the lunch rush.

You'll be in charge of quality strategy for complex workflows (ordering, payments, loyalty points), build automation that catches bugs before customers do, and make the call on whether we ship or hold based on real risk assessment.

What's the actual job?

You're the last line of defense between "it works on my machine" and production chaos. Every time a customer redeems points for a free burger or completes a $200 catering order, your testing strategy is what made sure it actually worked.

Most of your time:

• Designing test strategies for ordering flows, loyalty mechanics, and payment processing
• Building automation frameworks that catch regressions in checkout, points calculation, and promo logic
• Validating integrations with POS systems, payment gateways, and delivery platforms
• Leading release decisions — balancing "ship fast" with "don't break merchant revenue"

Some of your time:

• Performance testing for peak traffic scenarios (lunch rush, Black Friday promotions)
• Mentoring QA team on domain expertise and automation practices
• Partnering with Engineering and Product to bake quality in, not bolt it on
• Hunting edge cases that would cause failed orders, lost points, or incorrect charges

Salary: 100-130K CAD

Our hot take on AI

We use AI tools. A lot. Claude, Cursor, Copilot — the whole squad.

Use AI to generate test scenarios, create realistic test data, draft automation scripts, and explore edge cases you might miss. For example, coupon stacking logic with dozens of permutations? Let AI generate the test matrix while you focus on validating the strategy makes sense.

Your expertise is best spent on validating AI outputs, assessing actual risk, designing test architecture, and deciding what edge cases will actually hurt customers vs. what's theoretical noise.

We want QA leaders who use AI like a force multiplier — to test deeper and faster, not to replace critical thinking.

You should have

• 8+ years in QA with 3+ years leading teams or owning quality for major product areas
• Deep testing experience in e-commerce, ordering, POS, or payment systems
• Automation fluency — Selenium, Cypress, Playwright, Appium (pick your weapon)
• API testing skills and SQL proficiency for data validation
• Understanding of loyalty programs, promotional mechanics, and payment processing
• Leadership chops — you've built QA processes, mentored teams, and influenced product decisions

Bonus points for

• Restaurant/QSR or retail tech background
• POS integration or payment gateway testing experience
• Performance testing tools (JMeter, Gatling, k6)
• Security or accessibility testing knowledge
• War stories about preventing major production incidents

The vibe check

Month 1: Understanding our product architecture, auditing current QA practices, demonstrating how you use AI to ramp up faster

Month 2: Owning quality for a major product area, leading a full release cycle, establishing quality metrics that actually matter

Month 3: Driving measurable quality improvements, building credibility as the voice of quality, preventing a disaster through proactive testing

Tech stack

Multi-tenant SaaS architecture, microservices, Azure/AWS, mobile apps (iOS/Android), web ordering, kiosk systems, payment gateways, POS integrations.

We're a SaaS company helping businesses run loyalty programs and online ordering. Quality isn't just "did it work in staging" — it's "will it work when 10,000 customers are ordering lunch simultaneously?" Small team, complex domain, zero tolerance for bugs that lose merchant revenue.

What We Offer

• Generous time off plan
• Fully remote work & support to assist with making your remote office space as comfortable as possible!
• Continuous virtual coaching and support
• Comprehensive health benefits
• Subsidized gym membership
• Performance recognition
• Professional development program
• Growth opportunities (we really mean it!)

About TapMango

We're a SaaS company helping businesses run loyalty programs and online ordering. Quality isn't just "did it work in staging" — it's "will it work when 10,000 customers are ordering lunch simultaneously?" Small team, complex domain, zero tolerance for bugs that lose merchant revenue.

Interested? Tell us about a quality strategy you implemented that prevented a major production issue — bonus if it involved payment processing or loyalty mechanics.

Disclaimer: We use AI-assisted tools to support application screening. Final hiring decisions are made by our human hiring team.

TapMango welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This is a newly created role, and responsibilities may evolve over time.