Client service supervisor

Education

• Bachelor's degree
• or equivalent experience

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery

Supervision

• Working groups

Computer and technology knowledge

• MS Office

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?

Experience

• 1 year to less than 2 years

Employment terms options

• Day

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Other benefits

• Free parking available
• Learning / training paid by employer
• On-site recreation and activities
• Team building opportunities

Support for Indigenous people

• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)