Supervisor- Closing shift

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

The Closing Shift Supervisor is an entry-level management position responsible for day-to-day supervision of all team members and successful closing of the restaurant. This position provides an opportunity for first time managers to gain managerial skills including time management & prioritization, floor leadership, exceptional guest service and complaint resolution.

Responsibilities :

• Closing of the restaurant, cleaning and setting up the morning team for success
• Day-to-day supervision of all Team Members on the floor
• Organizing each shift using proper positioning to best take advantage of team members strengths
• Setting shift goals and objectives that align with the priorities of the business
• Managing the flow of service throughout the shift
• Maintaining focus on hospitality, speed of service and order accuracy
• Ensuring all daily tasks and other assigned duties are completed
• Leading by example to ensure all team members work in a safe and productive manner
• Coaching and developing team members
• Completing daily logs
• Ensuring compliance with Health & Safety legislation
• Resolving customer complaints effectively to maintain the highest level of guest satisfaction

What’s In It For You

Availability :

In compliance with the Accessibility for Ontarians with Disabilities Act, Tim Hortons Restaurant Owners welcomes and encourages applications from individuals with disabilities. Please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Must have access to reliable transportation to and from work, including transportation to locations with no public transportation