Service Writer

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Reporting to the Service Manager, the Service Writer is a vital link between our customers and the service department. This position plays a critical role in overseeing the customer service experience, including coordinating service appointments, opening and closing work orders, and ensuring clear communication between Technicians and customers. Attention to detail and a friendly attitude are crucial to deliver a seamless and professional service experience within our dealership.

Customer Service : Greet customers, assist with service inquiries, and ensure a professional and courteous experience throughout the service process.

Work Order Management : Open, manage, and close work orders, ensuring documentation is accurate and complete.

Communication : Contact customers when equipment is ready for hauling or pickup.

Payment Processing : Bill out service work and collect payments from customers according to company procedures.

Payroll Support : Prepare and submit service department payroll information for timely processing.

Administrative Support : Maintain departmental records and supplies, including updating fuel logs for all fleet vehicles and equipment and providing assistance in preparing and submitting warranty claims.

Collaboration : Work closely with other departments, including Parts and Sales to ensure smooth and efficient service workflows.

Requirements

Education : High school diploma or equivalent GED.

Experience : A minimum of 1-3 years of experience in a service advisor or customer service role, preferably in a dealership environment. Knowledge of agriculture equipment is an asset.

Technical Skills : Strong computer skills, including experience with Microsoft 365 and CRM systems.

People-Focused : Strong interpersonal and communication skills with experience connecting with customers in a professional setting.

Soft Skills : Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

Benefits

Training and Development : We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.

Paid Time Off : Recognizing the importance of work-life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment.

Benefits : We provide a comprehensive health benefits package to keep you and your family healthy, including life insurance, disability insurance, critical illness, accidental death & dismemberment, extended health, dental, prescription drug coverage, and an employee and family assistance program.

Retirement : Plan for your retirement by participating in our employer-matched Registered Retirement Savings Plan.

Compensation : You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.

Equipment : We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!

Have questions? Send us an email at human.resources@westerntractor.ca .

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Industries

Farming

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