Claim Specialist

Job Title: Claim Specialist, Airline Repair

Reports to: Senior Manager, Airline Repair

Location: Remote

Overview

As an Airline Claim Specialist, you’ll be the main point of contact for airline partners, passenger’s and vendors. Your focus is helping resolve claims related to damaged mobility equipment by communicating clearly, staying organized, and finding effective solutions.

What That Actually Involves

• Respond to airline,passengerand vendor inquiries quickly and professionally
• Manage mobility equipment claims from intake to resolution
• Coordinate with airlines, passengers, vendors, and manufacturers
• Research vendors and solutions to resolve claims efficiently
• Accurately document claim details, notes, and supporting documents
• Prepare work orders, purchase orders, quotes, and invoices

What You Will Need

• 3+ years of customer service experience (claims experience is an asset)
• Strong verbal and written communication skills
• Ability to stay calm and professional in all situations
• Excellent attention to detail and superior organization skills
• Comfortable working in a fast-paced environment
• Creative problem-solving skills
• Typing speed of at least 45 WPM
• Bilingual French or Spanish is an asset
• Flexibility isrequired, including evenings,weekendsand statutory holidays

Additional Information

• Excellent benefits package
• Healthcare
• Drugs
• Dentalcare
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Long Term Disability
• Health Solutions Plus(HSP)
• Employee Assistance Program (EAP)
• Consult+ virtual health care service

• Fun, flexible, team-oriented environment
• Competitive salary

Essential Job Functions and Requirements

• Physical Requirements:
  • Ability to lift, carry, push, and pull up to10–15 pounds independently.
  • Ability to sit and work at a computer workstation for extended periods
  • Visual ability to read and interpret information on a computer screen for extended period.
  • Ability to hear and speak clearly to communicate effectively while inputing data accurately
    
• Communication & Collaboration Requirements:
  • Active participation in virtual meetings is an essential function of this role. The employee must be able to consistently engage in scheduled video calls, presentations, and team discussions using various video conferencing platforms.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Ability to manage multiple tasks and shifting priorities with attention to detail and responsiveness.
  • Ability to work independently while also collaborating in a team environment.
    
• Remote Work Requirements:
  • Must have access to a reliable internet connection and maintain a professional, distraction-free remote work environment when working remotely.
  • Must be available during assigned shifts unless otherwise approved by management.
    
• Technology Use:
  • Ability to operate a computer, keyboard, phone/headset, and standard office equipment for extended periods.
  • Proficiency or willingness to learn digital platforms for communication, documentation, and task management.
    

• Attendance and Time Commitment:
  • Regular, predictable attendance isrequired.
  • Timely responsiveness and presence during scheduled virtual meetings and operational check-ins are expected.

Who We Are

Scootaround is North America’s leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround has been a proven innovator in developing solutions for travellers requiring personal mobility equipment. Today, Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide. WHILL Inc. is the parent company for Scootaround worldwide.

WHILL was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortability whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions, WHILL is at the forefront of personal Transportation.

Equal Opportunity Employer:
Scootaround Inc. is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable law.

Accommodation:

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