Systems Administrator Operations Support 9138-1412

Overview

HM Note : This onsite contract role is in-office at the manager's discretion and is rotational onsite work in Guelph, Ontario. Candidates resume must include first and last name.

Description

Deliverable – Infrastructure Services

Key Responsibilities

• End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24 / 7 / 365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2 / 3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.
• Responding to high priority requests and incidents.
• Participate in system recovery and service restoration efforts and meetings.
• Provide operational system updates / upgrades, apply patches and address issues involved during these tasks.
• Initiating established recovery and / or escalation procedures.
• Implementing change requests for mainframe, midrange and network platforms.
• Ensuring service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
• Participating in developing and delivering related training communications and procedural documentation.
• Participates in departmental initiatives such as Shift Left and Agile monitoring.
• Participate in yearly Systrust audit and semi-annual disaster recovery exercises.

Skills and Experience

Experience and Skill Set Requirements

Must Have

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