Customer Service Broker (Home & Auto Insurance)

What Youll Do :

Are you passionate about customer service and problem-solving Do you thrive in a fast-paced environment where your expertise makes a real difference

As a licensed Insurance Broker youll play a critical role in helping members navigate their automobile and property policies with confidence. Reporting to the Assistant Manager Service youll provide expert guidance assess risk and ensure every interaction is smooth efficient and positive.

Why Youll Love This Role

Engage & Assist :   Answer coverage inquiries process policy changes and ensure our members receive personalized professional service every step of the way.

Resolve Challenges with Confidence :  Handle concerns with care and professionalism - assessing issues identifying solutions and delivering resolutions that leave a lasting positive impression.

Be the Reason Members Stay & Grow :   Build trust and connections by providing valuable insights into our insurance products and services helping members make informed coverage decisions while identifying opportunities for growth.

Leverage Your Broker Expertise :   Apply underwriting standards assess risk and ensure policies align with binding requirements - all while maintaining compliance with industry regulations.

Keep Things Organized :  Process rewrites maintain accurate records and ensure all insurance transactions are efficiently documented and up to date.

Stay Informed :   Work in a supportive learning-focused environment where youll collaborate with management flag key issues and stay ahead of industry developments.

This is more than just a job its a chance to be part of a service-driven team that values expertise problem-solving and member satisfaction. If youre ready to bring enthusiasm broker knowledge and a customer-first mindset to a role that keeps you engaged every day wed love to hear from you!

Qualifications :

Lets Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• A minimum of 2 years experience preferably in personal lines working with automobile and property insurance policies.
• An AIC license is required.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Excellent problem solving skills and ability to handle customer issues in a pleasant and positive manner.
• Superior time management and organizational skills to handle competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications. Preference given to candidates with experience using Epic and Insurance company portals.
• Bilingualism considered an asset (French / English)

We also consider your potential.   If you know you have what it takes to do the job but your experience doesnt exactly match the qualifications above we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information :

Some of the Perks We Offer :

We offer best-in-class pension and benefits total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons youll love working here :

Lets work together! If you are interested in this opportunity please  apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business we protect what matters most to our members. As an employer we value what matters most in our workplace. Together this includes fostering a diverse equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however only candidates selected for an interview will be contacted.

#LI-Hybrid

Remote Work : No

Employment Type : Full-time

Key Skills

Sales Experience,Presentation Skills,Time Management,Customer Service,Communication skills,Microsoft Outlook,Workers' Compensation Law,Outside Sales,Underwriting,Insurance Sales,Customer relationship management,Phone Etiquette

Experience : years

Vacancy : 1