Claims Manager

At BOXX Insurance, we’re not just handling cyber claims, we’re helping people through some of the most stressful digital moments of their lives. We’re looking for a detail-oriented, empathetic, and technically sharp Claims Manager to manage cyber and privacy claims across our commercial and personal lines portfolios.

This isn’t your typical insurance role. You’ll be part of a fast-growing company that’s reinventing how small and mid-sized organizations recover from and defend against cyber threats. You’ll work closely with our incident response team, Hackbusters™, to contain threats quickly and support clients throughout the claims process.

As BOXX expands into other lines of insurance, your role will also evolve offering opportunities to grow your expertise and help shape our future in this space.

Reports to: Chief Cyber Intelligence & Claims Officer
Department: Claims
Positions Available: 1

Requirements

Responsibilities

• Handle all aspects of cyber claims from intake to closure working, including ransomware, social engineering, privacy breaches, and data exfiltration.
• Evaluate coverage, establish and adjust reserves, draft position letters, and negotiate settlements while working with Independent Adjusters and Claims Counsel.
• Manage vendor coordination with forensics, breach counsel, public relations, and credit monitoring providers.
• Contribute to claims resolution strategies that align with policy language and BOXX’s customer-first values.

Broker, Client & Internal Collaboration

• Serve as a trusted partner to brokers and insureds, providing regular updates, empathetic guidance, and actionable advice.
• Collaborate with underwriting and product teams to share claims insights that help shape policy wordings and improve risk selection.
• Participate in client debriefs, webinars, or broker education sessions to enhance claims transparency and trust.
• Work alongside the Hackbusters™ team to transition cyber incident cases into claims when necessary and at clients request.
• Support IR documentation, data collection, and incident timelines by communicating the necessary information for a smooth and effected claim process, ensuring full regulatory and forensic reporting.

Analytics, Reporting & Compliance

• Maintain accurate claims records, loss statistics, and KPI dashboards to support leadership and market updates.
• Stay up to date with Canadian and US privacy laws by participating in regular events in each region.
• Assist with Tech E&O or professional liability claims as BOXX grows this line of business.
• Help analyze software liability, IT contractor disputes, or SaaS-related errors.

Skills & Qualifications

• 3–7 years of experience handling cyber, privacy, or professional liability (E&O) claims.
• In-depth understanding of cyber policy language in Canada and US.
• Strong written and verbal communication skills, especially with clients in high-stress scenarios.
• Ability to manage multiple priorities without compromising service quality.
• Experience coordinating with breach response vendors (forensics, legal, PR) is a strong asset.
• Familiarity with Tech E&O claims is a major plus.
• Bilingual (English/French) is a significant advantage.
• Active or eligible for a provincial or state Adjuster’s License (e.g., FSRA, AMF, etc.) preferred.

Our Commitment

BOXX provides opportunities for people who come from all paths. Our team represents a variety of backgrounds, perspectives and skills. BOXX is a place where everyone has the opportunity to succeed. We’re an Equal Opportunity and Affirmation Action employer, dedicated to fostering a diverse and inclusive workforce. If you’re excited about this role, we encourage you to apply.

Our Roots
BOXX Insurance started as an idea, a spark of innovation and a commitment to create real, positive changes for our clients and partners. Our story is one of relentless dedication to our mission to empower businesses and individuals in an increasingly digital world.

Our Global Impact
Today, we’re proud to have over 700,000 businesses, families and individuals around the world who rely on BOXX’s solutions and services. We predict, prevent and insure against cyber threats, improving the digital health of those we serve. Our growth presence reflects the trust that our clients and partners have placed in us.

Our Values
Our purpose is underpinned by our core values, which guide us in delivering on our promises:

• Respect: We believe in the importance of respecting every individual, ensuring they are seen, heard and empowered to succeed. Our approach is always relevant, meaningful and personal. At BOXX, we’re all about people helping people.
• Grit: We tackle challenges head-on, making an impact while keeping things simple. We actively listen, take action and hold each other accountable to support our fellow BOXXers and customers in achieving success.
• Different: We celebrate and embrace what makes us unique. We reach across roles, borders and boundaries to help each other learn, grow and succeed. By doing so, we fuel innovation and deepen connections because being different makes us better.

Locations
BOXX embraces a hybrid work environment with a flexible policy that empowers our employees to decide what is best for their own health and wellbeing. We’re committed to continuing this environment into the future.

* This position is 100% remote anywhere in North America!

About BOXX Insurance

BOXX Insurance helps businesses, individuals and families insure and defend against cyber threats, harnessing the power of ALL IN ONE Cyber Insurance andProtection. Headquartered in Toronto, Canada, with offices worldwide, BOXX is a global, award-winning provider of cyber protection services & cyber insurance coverage.

We’re not a typical insurance company. That’s by design. We’re obsessive about making our clients’ digital worlds safer and more livable; creating real, positive changes for our clients, partners and brokers. With comprehensive, technologically advanced products and services that have a strong emphasis on predicting, preventing and insuring against negative cyber events, BOXX is dedicated to protecting and digitally safeguarding our clients, our brokers’ clientsand our partners’ customers, 365 days a year.

BOXX Insurance Inc.is part of Zurich Global Ventures, a global platforms business providing products and services that go beyond traditional insurance. Zurich Global Ventures aims to get closer to customers by offering customized, proactive and digital experiences that empower individuals and businesses to be better prepared for the future.

We’re waiting to hear from you

If you have what it takes to join our growing team, get in touch. We'd love to hear from you!

#J-18808-Ljbffr