Customer Quality Engineer

Reporting to the Senior Quality Director, the Customer Quality Engineer will act as a Liaison between customers and S&C, to effectively manage customer quality issues.

The ideal candidate will posses a background in Electrical Engineering complemented with relevant manufacturing experience.

In this role, you will use technical expertise to develop long-term sustainable solutions to various manufacturing related problems.

Duties & Responsibilities

• Manage customer related quality issues, including coordination with relevant internal and external stakeholders for effective closure of the problem.
• Create, update and maintain customer scorecard through Tableau and Salesforce.
• Management and tracking of all customer KPIs including setting and implementation of action plans.
• Champion Quality Review meetings / events with the key customers and provide appropriate updates to customers in a timely manner.
• Promote continuous improvement culture within the organization and implement tools such as Six Sigma, RCCA, 8D, Error proofing, Measurement System Analysis etc.
• Capture lessons learned to train the internal quality and operations team on customer specific requirements.
• Work with team to create and update quality improvement action plans.
• Create and maintain customer related quality documents such as procedures, Standard Work Instructions
• Implement procedures and processes to ensure the internal Quality Management System complies with the customer and regulatory requirements.

Who are we looking for? Someone who has

• A bachelor degree in an engineering or technical discipline.
• Minimum of 7 years’ experience in quality (customer) or product / process engineering.
• Demonstrated skill in effective problem-solving and communication across all levels of any organization related to concepts of customer quality, production and process controls.
• Experience with various manufacturing technologies and methods, preferably within electrical manufacturing industry.
• Knowledge and experience with quality management system tools, APQP, and continuous improvement tools from Lean and Six Sigma Management Systems.
• Strong collaboration, influencing, negotiation & conflict resolution skills.
• Strong communication skills and experience dealing with customers at various levels.
• Excellent skills in data analysis and data management using Excel, Access, or other PC platform software.
• Willing and able to travel 25% domestically and possibly internationally.
• ASQ Certified Quality Engineer is preferred

Work Arrangement : Onsite

Physical Effort

Normal or frequent minor physical effort required for the day-to-day activity in the workplace. May involve standing, sitting, walking, climbing stairs and lifting / moving / using objects or equipment up to 5kg / 11lbs.

QA Inspectors are sometimes required to stand for long periods of time to inspect S&C products

Why Work for S&C Electric Canada Ltd

Celebrating a Century of Innovation. S&C has been around for over 100 years, and we help companies keep the lights on for their customers.

Integrity, enthusiasm, sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our team.

S&C offers a competitive package of pay and benefits, including :

Benefits

• Competitive compensation and Bonus Plan
• Pension Plan
• Flexible Benefit Options, medical 100% paid by S&C
• Paid Holiday Shutdown
• Summer Hours
• Seniority Recognition Program
• Employee Assistance Program
• A safe and fun working environment where we celebrate our milestones.
• Access to Spark LMS, our internal learning platform which gives you an opportunity to learn new skills and improve on the ones you already have.

These are just some of the other reasons why S&C is a great place to work. We are a large team who believes in providing growth opportunities to our team members.

The career possibilities at S&C are endless. Do we still have your attention? If so, click on the link to submit your application and join our team today!