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Customer Quality Engineer

Customer Quality Engineer

S&C Electric CompanyToronto, ON, Canada
30+ days ago
Salary
CA$95,000.00 yearly
Job type
  • Full-time
Job description

Reporting to the Senior Quality Director, the Customer Quality Engineer will act as a Liaison between customers and S&C, to effectively manage customer quality issues. The ideal candidate will posses a background in Electrical Engineering complemented with relevant manufacturing experience. In this role, you will use technical expertise to develop long-term sustainable solutions to various manufacturing related problems.

Duties & Responsibilities

  • Manage customer related quality issues, including coordination with relevant internal and external stakeholders for effective closure of the problem.
  • Create, update and maintain customer scorecard through Tableau and Salesforce.
  • Management and tracking of all customer KPIs including setting and implementation of action plans.
  • Champion Quality Review meetings / events with the key customers and provide appropriate updates to customers in a timely manner.
  • Promote continuous improvement culture within the organization and implement tools such as Six Sigma, RCCA, 8D, Error proofing, Measurement System Analysis etc.
  • Capture lessons learned to train the internal quality and operations team on customer specific requirements.
  • Work with team to create and update quality improvement action plans.
  • Create and maintain customer related quality documents such as procedures, Standard Work Instructions
  • Implement procedures and processes to ensure the internal Quality Management System complies with the customer and regulatory requirements.

Who are we looking for? Someone who has

  • A bachelor degree in an engineering or technical discipline.
  • Minimum of 7 years’ experience in quality (customer) or product / process engineering.
  • Demonstrated skill in effective problem-solving and communication across all levels of any organization related to concepts of customer quality, production and process controls.
  • Experience with various manufacturing technologies and methods, preferably within electrical manufacturing industry.
  • Knowledge and experience with quality management system tools, APQP, and continuous improvement tools from Lean and Six Sigma Management Systems.
  • Strong collaboration, influencing, negotiation & conflict resolution skills.
  • Strong communication skills and experience dealing with customers at various levels.
  • Excellent skills in data analysis and data management using Excel, Access, or other PC platform software.
  • Willing and able to travel 25% domestically and possibly internationally.
  • ASQ Certified Quality Engineer is preferred

    • Work Arrangement : Onsite

    Physical Effort

    Normal or frequent minor physical effort required for the day-to-day activity in the workplace. May involve standing, sitting, walking, climbing stairs and lifting / moving / using objects or equipment up to 5kg / 11lbs. QA Inspectors are sometimes required to stand for long periods of time to inspect S&C products

    Why Work for S&C Electric Canada Ltd

    Celebrating a Century of Innovation. S&C has been around for over 100 years, and we help companies keep the lights on for their customers. Integrity, enthusiasm, sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our team. S&C offers a competitive package of pay and benefits, including :

    Benefits

  • Competitive compensation and Bonus Plan
  • Pension Plan
  • Flexible Benefit Options, medical 100% paid by S&C
  • Paid Holiday Shutdown
  • Summer Hours
  • Seniority Recognition Program
  • Employee Assistance Program
  • A safe and fun working environment where we celebrate our milestones.
  • Access to Spark LMS, our internal learning platform which gives you an opportunity to learn new skills and improve on the ones you already have.

    • These are just some of the other reasons why S&C is a great place to work. We are a large team who believes in providing growth opportunities to our team members. The career possibilities at S&C are endless. Do we still have your attention? If so, click on the link to submit your application and join our team today!