Technical Support Specialist 2

Overview

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

Schedule / Hours of Work

This is an on-site position and the anticipated schedule for this position is 35 hours / week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

Responsibilities

• Installs, configures, documents, and maintains end-user hardware, software, and services.
• Investigates, assesses, mitigates, and resolves routine or complex software, hardware, and communication problems on computers, printers, peripherals, and productivity technologies.
• Isolates and resolves functional and performance issues.
• Assists with designing customer experience focused solutions by defining standards and best practices.
• Creates, updates, and oversees reports for a technical, management stakeholder, or end user audience
• Consults and collaborates with appropriate technical and business resources to resolve problems.
• Interacts with others within IT division, client representatives, customers, vendors, IT partners, and other SPS clients.
• Communicates routine information with external organizations including vendors.
• Estimates work effort and duration for planning or budgeting purposes.
• Prioritizes and schedules work to complete assignments and resolve problems on time.
• Acts as a resource for project work.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities

Qualifications

Benefits & Compensation

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

Applications must be submitted through our online Careers page. This posting will remain open until 11 : 55pm on Feb 13th, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

For updates on recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn, Instagram, Facebook, and X (formerly Twitter).

Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.

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