Lead Officer

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

Here's how you'll contribute :

Carry out the administration of department programs and services, including : analysis of documentation, document preparation and response to customer inquiries within established timeframes

Provide guidance and instruction to the team in the resolution of title defects or customer service issues while adhering to risk management policies and elevating to the Manager or Underwriting where required

Prepare, analyze and action Lender reports within established deadlines

Provide day-to-day balanced, constructive feedback to members of the department regarding their work

Identify and elevate performance issues to the department manager, providing specific details of the concern or issue

Provide detailed feedback to the department manager for incorporation into the annual and probationary reviews of department employees

Collaborate with the department manager in the design, implementation and delivery of new functional training

Assist in the development of training plans for new staff and ongoing cross training within the team

Organize and attend department huddles and meetings

Here's what you'll bring :

Law clerk designation or equivalent experience is required

Three to four years mortgage related experience

Three to four years’ experience working independently on real estate files from opening to close, including all aspects of funding

Strong customer service skills with a focus on building relationships

Detail oriented and proven ability to multi-task in a fast paced environment

Excellent organizational and time management skills

Ability to exercise good judgment in protecting confidential information

Intermediate computer skills in MS Office products (Word, Excel and Outlook)

Flexibility to work additional hours as required

Our core hours of operation are 8 : 00 a.m. – 9 : 00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9 : 00 p.m.

HERE’S WHAT SETS US APART :

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

Group retirement savings plan with company match

Paid holidays and generous paid time off

Hybrid work arrangements

Paid volunteer opportunities and charitable donation matching

Employee recognition programs that include referral incentives

Potential for performance-based incentives

The opportunity to participate in our stock purchase plan

And more!

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.