Scheduler / Administrator

Job Description

Job Description

Position Summary

Earth Angels Homecare is a leading home care agency dedicated to helping older adults continue to live at home. We provide personalized home care services and solutions to fit the family.

We are seeking an outgoing, motivated and dedicated Scheduler / Administrator to join our team. The Scheduler / Administrator is responsible for coordinating schedules, managing administrative tasks, and ensuring smooth day-to-day operations. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with internal teams, clients, and caregivers.

Key Responsibilities

Scheduling & Coordination

Create, maintain, and update schedules for staff, meetings, appointments, or projects

Coordinate availability across teams and resolve scheduling conflicts

Communicate schedule changes promptly and accurately

Ensure schedules align with operational needs, deadlines, and priorities

Administrative Support

Provide general administrative support, including data entry, filing, and document management

Prepare reports, calendars, and correspondence as needed

Maintain accurate records and databases

Assist with onboarding (as applicable)

Communication & Liaison

Serve as a point of contact for scheduling inquiries

Communicate with clients, or internal staff via email, phone, or messaging platforms

Escalate issues or conflicts to management when necessary

Process & Organization

Monitor workflow efficiency and suggest improvements to scheduling or administrative processes

Ensure compliance with company policies and procedures

Maintain confidentiality and professionalism at all times

Required Qualifications

High school diploma or equivalent (Associate's or Bachelor's degree preferred)

Proven experience in scheduling, administrative support, or office coordination

Strong organizational and time-management skills

Proficiency in Microsoft Office

Excellent written and verbal communication skills

Preferred Skills & Attributes

Ability to multitask and manage competing priorities

Strong problem-solving skills

Detail-oriented with a high level of accuracy

Customer-service mindset

Ability to work independently and as part of a team