Operations Manager

Victoria Newitt Recruitment Inc has been retained by Wesgroup Equipment to search for their next Operations Manager of their Williams Machinery location in Surrey, BC.

Job Summary

Reporting to the Vice President, Operations of Wesgroup Equipment, this position oversees and grows the operations of the Williams Machinery branch in Surrey.

You will also work closely with the local team to manage performance, advise and pitch-in to support high levels of customer experience and to generate profitable revenue growth in service, parts, rentals.

JOB DESCRIPTION

Key Responsibilities :

• Manage all aspects of business operations which includes service, parts, and shipping.
• Develop highly engaged teams in each department through effective recruitment, training, scheduling, performance management and recognition activities.
• Actively promote and instill customer focus throughout all departments and branches.
• Excel the customer experience through high levels of adoption of the customer experience standards and proactive approach in all teams.
• Proactively and enthusiastically engage customers in dialogue to understand needs, follow up on concerns and issues and to grow customer accounts in all areas of our business.
• Understand and effectively manage the business financials throughout the year to maintain and obtain profitability in all departments.
• Drive team productivity to meet and or exceed monthly targets (revenue, absorption, etc.).
• Promote and maintain a safe working environment, complying with all health and safety policies, procedures, and legislation.
• Other duties as assigned.

Talent Management Responsibilities

Knowledge, Skills, and Abilities :

Training, Education and Experience :

Values :

Working Conditions

The Operations Manager is based out of the Surrey office and works 40 hours on average per week Monday to Friday. Some travel to local branches and to the US may be required.

Note : This job description is not intended to be all inclusive and will evolve

Compensation

The target range of this role is $120K - $130K plus bonus and a car.

Compensation offered within this range is based on factors unique to each candidate, including skills, qualifications, experience and credentials.

If this position suits your skills and experience, we want to talk to you!

#J-18808-Ljbffr