Solution Architect

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 2000+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions.

With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands throughout their entire digital transformation journey.

Every day, we work with the largest and most well-known firms across the globe; and every day, we create meaningful customer experiences.

We believe that when we unite as one team and pursue one shared vision, that we can revolutionize how our customers work.

As a Solution Architect, you will be a key member of the team, utilising your unique set of skills and experience to deliver quality outcomes for our clients.

A respected consultant and Salesforce.com advocate, you will provide high-end consultancy services across the SDLC with a specific focus on analysis, solution design, hands-on configuration and delivery.

Responsabilities

• Understand and analyze the clients' existing technology landscape
• Provide technical guidance to the project delivery team, product engineering team and the client
• Take ownership for technical escalations within the project, while having the ownership of all technical aspects and keeping a positive relationship with the client
• Craft the architecture vision and roadmap required for driving the clients' enterprise transformation
• Create detailed architecture including recommendations for integrations, API / micro-services enablement, cloud migration, etc.
• Mentor and provide guidance to project delivery and development team
• Responsible for software development plans with a specific focus on quality and delivery efficiency
• Participate in design reviews with the client, project delivery team and the project engineering team
• Manage the development plan with respect to the skills, people and the training required to ensure smooth delivery of the project
• Conduct workshops with customer's teams to gather requirements, define End to End solution and implementation architecture
• In the design phase, serving as a key team member in facilitating requirements by collaborating with technical experts to develop solution and functional design documents to enable the development of final deliverables
• Keep up to date with newest features of Salesforce CRM while ensuring that the features released are working as advertised

Requirements :

Demonstrable expertise as a Solution Architect and have the technical aptitude required to architect and design solution

Salesforce Expertise : A strong understanding of the Salesforce platform, including experience with Salesforce Loyalty Cloud.

This includes knowledge of the various Salesforce clouds, data models, configuration, and customization options.

• Loyalty Program Experience : Familiarity with loyalty program concepts, strategies, and best practices. This includes understanding customer engagement, rewards structures, member segmentation, and program performance measurement.
• Expertise to develop and maintain methodologies, tools and best practices to ensure high quality, repeatable processes for the delivery of Salesforce consulting services.
• From eliciting requirements, through to solutions and training, you form strong relationships and provide a service that is second to none.
• Desire to learn and eager to extend your Salesforce prowess. Most importantly you love to share your knowledge with others.
• High level of initiative, ownership and relative autonomy, leading projects with ease and professionalism.
• Ability to analyse complex commercial objectives and processes to create documents, guidelines, policies and solutions which deliver tangible value to clients.
• Excellent communication and presentation skills in English, structured problem-solving skills and a strong results-driven approach.
• Certifications : Relevant Salesforce certifications, such as Salesforce Certified Technical Architect (CTA), Salesforce Certified Application Architect, or Salesforce Certified System Architect, would be considered a plus
30+ days ago