Guest Services Agent

Overview

Based in a world class Horizon North camp facility, the regular shift for this position is 14 days on and 14 days off, with 11-hour workdays. Transportation is provided to site from a pickup point in Sudbury or Timmins. The Guest Services Agent goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting guests as needed.

What’s the job?

The Guest Services Agent acts as the first point of contact for clients and guests, managing inquiries, check-in / check-out, and guest services within the camp environment.

Your Work Will Include

• Welcoming and providing introductory information to clients
• Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
• Allocating guests rooms and issuing room keys and cards
• Managing the check-in, check-out process for clients
• Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
• Providing information about the camp, its rules and policies as well as soliciting client feedback
• Assisting in the review of various paperwork such as safety documents and site related maintenance
• Assisting in the completion of reports

What’s in it for you?

Follow Horizon North on Facebook, LinkedIn, and Twitter.

Qualifications

WHO ARE WE LOOKING FOR?

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Seniority level : Entry level

Employment type : Full-time

Job function : Other | Industry : Hospitality

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