Technician, AV Support

Job Summary

This position is for onsite assistance only and is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms.

Essential Duties and Responsibilities

• Operate and test daily functionality of all AV and integrated conference rooms
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD / Plasma Displays
• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
• Troubleshoot AV / V problems last minute as required as well as non‑critical situations
• Assist with company meetings / functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
• Interact with client Customer Help Desk ticketing system to respond to end user requests
• Coordinate with client staff to determine AV basic infrastructure requirements for any new conference room or media design
• Set up and breakdown of all onsite meetings
• Daily system testing to ensure equipment and room functionality
• Responsible for escalating all “next level” break‑fix issues to their manager for resolution
• Perform remote testing for local and regional offices
• Ensure all AVS spaces are presentable for use

Other duties assigned as needed

Any other duties assigned as needed.

Skills and Abilities

Education and / or Experience

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Because many of our clients are requesting that all employees working on their site be fully vaccinated for COVID‑19 and the current concerns of having our team in the office in a safe manner, we will require proof of vaccination prior to any employee coming onboard.

Physical Requirements

Direct Reports

This position does not have any direct reports.

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