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CRM Solution Architect

CRM Solution Architect

DAC GroupToronto, ON, United States
9 days ago
Job type
  • Full-time
Job description

Move Your Career Forward with DAC as a CRM Solution Architect

Who We Are

We are DAC-a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint-from global audiences to individual store locations.

Position Summary

The CRM Solution Architect will play a critical role in optimizing and evolving our Microsoft Dynamics 365 platform to support business growth and scalability. This position combines strategic vision with hands-on execution, ensuring the architecture aligns with company goals while addressing technical debt and implementing best practices. The successful candidate will collaborate with cross-functional teams to design innovative CRM solutions, streamline workflows, and ensure the platform meets both current and future business needs.

What You'll Do

  • Develop and Maintain CRM Architecture : Design and implement a scalable, future-ready architecture for Microsoft Dynamics 365, addressing technical debt and aligning with business objectives.
  • Establish Governance : Define and enforce best practices for CRM customizations, including fields, entities, workflows, and security models, ensuring consistency and compliance.
  • Collaborate Across Teams : Work closely with developers, business analysts, and stakeholders to translate business requirements into efficient, scalable technical solutions.
  • Provide Technical Leadership : Mentor and guide team members, contributing to hands-on development tasks such as plugin creation, integrations, and performance optimizations.
  • Evaluate and Innovate : Continuously assess the platform's suitability for evolving business needs and recommend enhancements or migrations to alternative CRM platforms if necessary.

What You Bring

  • 3-5 years of experience working with CRM platforms, with a strong focus on Microsoft Dynamics 365.
  • Expert knowledge of D365 customizations, including fields, entities, workflows, plugins, and security models.
  • Strong understanding of CRM architecture and scalability, with the ability to evaluate platform suitability and recommend migrations if needed.
  • Relevant certifications, such as Microsoft Certified : Power Platform Solution Architect Expert or Dynamics 365 Functional Consultant preferred.

    • What You'll Get

  • Professional Growth : Work with top-tier clients and cutting-edge tools in the performance marketing industry.
  • Collaborative Culture : Be part of a global organization that values curiosity, transparency, and innovation.
  • Competitive Benefits :

    • Competitive salary and comprehensive health benefits.

  • Generous PTO, wellness initiatives and parental leave.
  • Retirement saving plans.
  • Opportunities for continued learning and professional development.
  • A supportive, collaborative, and casual work environment.

    • How We Work

    This role requires two in-office days per week, with three days in-office during the three-month orientation period. Remote work is not available for this position.

    This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, state, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to [redacted]

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    Solution Architect • Toronto, ON, United States