Installation Coordinator, Shop at Home Department

Company Description

Installation Coordinator, Shop at Home Department

The Installation Coordinator is responsible for scheduling and coordinating the installation of custom window coverings for our clients. This role ensures that all installations are completed efficiently and to the highest quality standards, providing exceptional service to our customers.

Job Description

• Scheduling: Coordinate and schedule installation appointments with customers, ensuring optimal routing and efficient use of resources.
• Customer Communication: Serve as the primary point of contact for customers regarding installation address, dates, times, and preparation instructions. Provide timely updates and address any questions or concerns.
• Logistics Coordination: Work closely with the installation team to manage daily schedules, ensuring installers are fully informed about job details, special requirements, and any changes.
• Order Management: Verify that all materials and custom window coverings are prepared and available for each installation. Confirm accuracy of orders and resolve any discrepancies.
• Documentation: Maintain accurate records of installation schedules, customer interactions, and any issues encountered. Ensure all documentation is complete and accessible.
• Problem Solving: Address and resolve any issues or conflicts that arise during the scheduling and installation process, including last-minute changes or customer concerns.
• Team Collaboration: Collaborate with sales, production, and customer service teams to streamline processes and enhance overall customer experience.
• Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices for installation coordination.

Qualifications

• Proven experience in scheduling, logistics, (geographical knowledge of city, Greater Montreal Area and surroundings) or a related field, preferably within the home improvement or custom window covering industry.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills, with the ability to handle customer interactions professionally.
• Proficiency in scheduling software and Microsoft Office Suite.
• Ability to multitask and work effectively in a fast-paced environment.
• Problem-solving skills and attention to detail.