Senior Field Investigator

Senior Field Investigator role at TD

Compensation

$79,100 - $111,700 CAD

Location

Markham, Ontario, Canada

Hours

35 hours per week

Sector

Crimes financiers et Gestion des fraudes

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously.

Job Description

Investigators are accountable for task investigations, evidence gathering and evaluation of assigned investigative tasks and providing quality technical resources to the Senior investigators. This includes making recommendations to the Senior investigators on the outcome of an investigative task and any further steps required. Investigators are responsible for establishing a network of contacts and developing relationships with all levels of law enforcement and other investigative agencies such as IBC, etc., and participating in the investigation of organized fraud rings as required. This position requires the Investigator to be in the field a majority of the time and therefore the ability to self-manage, work independently and use strong judgement on daily prioritization is required.

Key Accountabilities

• Travel outside an assigned region, although limited, may be necessary and required. Overnight travel, on occasion, may be required.
• Conduct thorough and detailed field tasks and investigations of suspect fraud and varying degrees of complex cases with a focus on loss recovery and / or prevention while being sensitive to and protecting the culture of client services.
• Conduct in‑person interviews and obtain detailed recorded statements from all involved parties.
• Conduct vehicle inspections, medical facility visits, neighborhood canvasses and on scene investigations.
• Prepare comprehensive investigative reports for Claims, Business Units, and / or outside agencies and make recommendations regarding action to be taken regarding the investigation if required.
• Attend examinations under oath and / or sworn statements including those involving legal representation.
• Provide professional testimony in criminal and civil proceedings.
• Participate in the development of departmental procedures and directives.
• Participate in team success, gathering all the necessary resources; paying attention to interdependency of common objectives and to the need of combining necessary competencies.
• Maintain contact during the course of SIU investigations with investigative specialists, claims personnel, legal professionals and government / regulatory agencies as required.
• Assist, consult with, and advise Claims employees in recognizing and resisting fraudulent claims.
• Make recommendations regarding the retention of experts, private investigators, and other expenditures.

Job Requirements

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Industry

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