JOB STATEMENT :
Reporting to the Director, Business Systems and Development and working in a fast-paced environment, the Business Systems Analyst is responsible for working with all departments and business lines by providing Level II support, documenting requirements, release management, change controls, testing system implementations / updates as well as documenting business processes. This highly motivated and energetic candidate must work with the Business as well as the I.T. department to ensure all requests are documented and prioritized.
RESPONSIBILITIES :
- Identifying, evaluating and prioritizing customer requests to ensure that inquiries are successfully resolved;
- Setting priorities for Level II problem resolutions, monitoring progress and applying the appropriate escalation procedures;
- Liaising with the business areas and I.T. to evaluate and / or develop solutions based on the requirements;
- Managing requirements gathering for scheduled upgrades, migrations and approved projects;
- Analyzing and evaluating the impact of application enhancements and / or updates;
- Researching, evaluating and recommending new products and upgrades;
- Investigating and documenting system bugs (Defect Management);
- Working closely with various departments within the organization to understand and document all business / systems requirements for existing systems, processes, system implementations;
- Producing technical and descriptive documentation;
- Interpreting technical and procedure manuals for non-technical users;
- Assisting in training users in the use of applications and computer systems;
- Organizing individual time, work and resources to accomplish objectives in the most effective and efficient way;
- Demonstrating a rational and organized approach to work and identify development opportunities;
- Interacting with the testing team and / or vendors to provide technical input, support and analysis on applications; and
- Participating in other corporate projects and initiatives as necessary.
QUALIFICATIONS :
Post-secondary education in Business or Information TechnologyExperience in business analysis, requirements gathering, documentation and report writing with I.T.5+ years’ experience within the investment industryStrong knowledge of Adobe Design products and forms managementStrong knowledge of Microsoft Word, Excel, MS Project and VisioAnalytical problem-solving skillsExperience in SQL and data warehouses an assetKnowledge of Dataphile OpenView an assetKnowledge of Microsoft CRM Dynamics an assetAbility to engage in multiple initiatives simultaneouslyMust be able to work in a team environment. Strong communication skillsCOMPENSATION :
Commensurate with experience
If you are interested in applying for this position, please forward a cover letter and resume in confidence to
Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request.If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.
We thank all applicants for their interest but only those selected for an interview will be contacted.