Account Manager

Job Opportunities in Anjou, St-Bruno or Blainville!

• Group insurance
• Group RRSP
• Flexible schedule / summer schedule
• 32 hours of personal leave
• Growing company with advancement opportunities

Position Summary

Reporting to the Vice President of Customer Support, the incumbent of this position is responsible for managing customer accounts, acting as the representative for their portfolio, and serving as the main point of contact between the company and its clients.

Key Responsibilities

• Responsible for all customer-related activities (reviews, contract updates and contract knowledge, quotations, orders, delivery reports, etc.)
• Occasional project management;
• Schedule and milestone follow-ups;
• Change management (risk analysis), action item tracking, and contractual reviews;
• Participate in project meetings, record action items and key decisions, and communicate relevant decisions;
• Work closely with estimators, purchasing, inspectors, methods, and planning teams;
• Identify, analyze, and escalate any issues, risks, or changes;
• Identify and propose process improvements related to project control;
• Customer portfolio retention and business development;
• Meet regularly with clients to identify new opportunities;
• Complaint management (quality issues, certificates, RMA, etc.).

Job Requirements

Education

• DEC in Business Administration or another relevant discipline;
• More than 3 years of experience in business development, negotiation, and account management will be strongly considered;
• Project management experience is a strong asset.

Technical Skills

• Excellent knowledge of French and English, both spoken and written;
• Strong proficiency in Microsoft Office Suite;
• Experience with ERP/MRP systems; experience with EPICOR is considered an asset;
• Experience in the manufacturing and/or aerospace industry is an asset;
• Knowledge of R&D and the military sector is an asset.

Personal Skills

• Ability to establish a trusting relationship with clients, partners, and employees;
• Strong interpersonal skills, including active listening and rapid analytical abilities;
• Ability to work autonomously and with rigor to manage daily tasks and meet all client deadlines;
• Ability to perform well under pressure without compromising accuracy or quality of customer responses;
• Strong negotiation, communication, and teamwork skills;
• Highly organized and capable of managing multiple priorities effectively;
• Ability to manage multiple projects simultaneously;
• Interest in working in a fast-paced, evolving environment;
• Demonstrates initiative, self-discipline, and strong analytical thinking.