Systems Engineer

Description

PPI company overview :

PPI (an independent subsidiary of iA Financial) is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help Advisors elevate and grow their business with a socially responsible mindset.

At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients : Canadian families and businesses.

When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.

Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.

PPI is pleased to provide employees with the flexibility of a hybrid work environment. This role is eligible for working from home up to 3 days per week.

Systems Engineer

The Systems Engineer works closely with the Infrastructure, Helpdesk and Information Security teams to support, maintain, and evolve PPI’s advanced IT ecosystem. This includes network, servers and applications.

The System Engineer is responsible for implementing new solutions and technologies; patching, maintaining, and upgrading existing infrastructure (Network, servers, and systems); and troubleshooting technical issues as they arise, ensuring that all duties are performed in a secure, well-documented and reliable manner.

Key Responsibilities

Design, implement, and manage scalable and secure cloud infrastructure solutions using Microsoft Azure. Ensure optimal performance, availability, and security of cloud resources

Oversee the administration and support of Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive. Ensure seamless integration and functionality across the organization

Utilize extensive experience with Microsoft Endpoint Manager / Intune to manage and secure endpoints, including mobile devices, laptops, and VDIs. Implement policies and configurations to ensure compliance and security

Optimize the performance and reliability of applications hosted on Azure and other cloud platforms. Implement best practices for application deployment, monitoring, and maintenance

Leverage experience with Software as a Service (SaaS) and Infrastructure as a Service (IaaS) platforms to design and implement solutions that meet business requirements. Ensure efficient utilization of cloud resources and cost management

Work closely with cross-functional teams, including IT, development, and operations, to provide technical support and guidance. Troubleshoot and resolve issues related to cloud infrastructure, applications, and endpoints

Create and maintain comprehensive documentation for cloud infrastructure, applications, and endpoint management. Provide training and support to team members and end-users

Unified Communications Infrastructure, including Microsoft Teams (voice, video, conferencing)

File / Print infrastructure, including MFPs, Canon, and Uniflow

IT management infrastructure, including automation of IT tasks, standard build, monitoring, managed patch and application deployment, and remote management solutions

Assist with virtualization technologies and cloud-based workloads across Azure

Troubleshoot and resolve Tier 3 technical issues related to cloud and on-premises environments

Stay updated with industry trends and advancements in M365, Azure, and virtualization technologies

Travel to PPI locations to support IT infrastructure and cloud services during migrations or upgrades, as required

Participate in on-call rotations as needed

Engage in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our Advisors, their clients and our employees

Education, Experience and Skills

Bachelor’s degree in computer science, information technology, or a related discipline

Minimum of 5 years of experience managing M365 and Azure Cloud environments, with experience in application optimization

Strong experience with Microsoft Endpoint Manager (Intune) for device management and policy enforcement

Proven ability to manage SaaS applications and backup solutions effectively

Willingness to self-manage and take initiative in driving cloud and IT projects forward

Strong understanding of Microsoft Active Directory, Microsoft Exchange, and Microsoft Teams / VoIP

Proficiency with virtualization technologies and cloud platforms, particularly Microsoft Azure

Experience with scripting (preferably PowerShell) for automation in cloud and on-prem environments

Strong grasp of networking technologies, monitoring tools, and network diagnostics

Excellent interpersonal skills, with a proven ability to work collaboratively across multiple teams

Exceptional written and verbal communication skills, with proficiency in technical documentation

Proven problem-solving skills for complex IT challenges at a Tier 3 level

Strong organizational abilities, with experience handling multiple priorities in a fast-paced environment

Cloud certifications (e.g., Azure Administrator, Azure Solutions Architect, or equivalent) are highly desirable

Willingness to travel as required

We thank all candidates for applying, however only those selected for an interview will be contacted. Your resume may be used for other vacancies.