Manager, Data Science

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity :

Who we're looking for :

We are seeking a skilled Manager, Data Science with experience in developing AI and Machine Learning data products. You need to have a strong understanding of statistical analysis and are proficient in Python, SQL, and cloud infrastructure. You will be responsible for developing, testing and deploying machine learning models.

What you will do :

• Bring a passion and urgency for creating superior operational intelligence that drives tangible benefits, aligning to Care Nation's strategic priorities (Reducing friction, drive solutions and being a world-class operator).
• With a customer-first mindset, be a trusted advisor in solving business problems in collaboration with Care Nation stakeholders. You'll accomplish this through providing thought-leadership & direction in generating actionable insights about our Solution Centre and operational Performance, superior knowledge and expertise in Contact Centre analytics, performance management and statistical methodologies.
• Develop, test, and deploy machine learning models to drive predictive analytics and automate processes. Continuously monitor model performance and make improvements to optimize accuracy and efficiency.
• Conduct statistical analysis and hypothesis testing to validate models and ensure their robustness.
• Support data analytics & reporting requests related to Care Operations to generate meaningful insights and intelligence in a detailed, systematic, and efficient manner. You must be able to interpret complex data points into concise insights for consumption across the organization, including SLT & ELT audiences.
• Develop reliable and efficient data integrations and ETL's with new and existing data sources to generate value. Use a variety of technology and programming languages including, Databricks, Snowflake, Python, SQL, PowerBI, Tableau
• With your expert knowledge, build plans to educate / coach / mentor team members on technical execution and coaching stakeholders on how to generate value from solutions we've developed.
• Influence cross-functional leadership teams and navigate around competing priorities to deliver positive outcomes for all involved; Securing commitment and support from SLT on critical initiatives that drive Operational Excellence and reduce friction for those that support the front-line.

What you will bring :

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including :

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule : Full time

Shift : Day

Length of Contract : Not Applicable (Regular Position)