Job Description :
We are seeking a highly skilled and experienced Operations and Digital Marketing Architect to join our dynamic team. In this role, you will be responsible for designing, implementing, and optimizing our IT and digital marketing architecture using AWS Connect, Salesforce, and the Adobe Experience product suite. Your expertise will ensure seamless integration and operation of these platforms to enhance our customer engagement, streamline internal processes, and drive business growth.
The ideal candidate will :
- Conduct a thorough discovery of current operations and tool usage.
- Assess the maturity of existing processes and tools.
- Identify activities needed to drive operational efficiency.
- Implement holistic and consistent usage of operations and digital marketing tools.
- Develop a comprehensive roadmap for consistent tool usage.
- Guide the organization towards efficient opportunities and best practices.
Key Responsibilities :
Discovery and Assessment :
Analyze current operations and tool usage.Evaluate the maturity of processes and tools.Strategic Planning :
Identify opportunities for operational marketing efficiency.Develop and implement a holistic strategy for tool usage.Implementation and Guidance :
Ensure consistent usage of tools across the organization.Provide guidance and support to the team.Summary : The IT Architect is responsible for designing, implementing, and optimizing our IT and digital marketing architecture using AWS Connect, Salesforce, and the Adobe Experience product suite. Your expertise will ensure seamless integration and operation of these platforms to enhance our customer engagement, streamline internal processes, and drive business growth.
Job Responsibilities :
Develop and implement a comprehensive architecture strategy that leverages AWS Connect, Salesforce, and the Adobe Experience product suite.Ensure seamless integration between these platforms to support business operations and digital marketing initiatives.Design scalable and secure solutions that meet business requirements and industry best practices.Ensure high availability and reliability of all systems, proactively identify areas for improvement, implementing redundancies and failover mechanisms as necessary.Work closely with cross-functional teams, including IT, marketing, sales, and customer service, to understand business needs and translate them into technical requirements.Utilize data analytics to assess the effectiveness of digital marketing strategies and make data-driven recommendations for improvement.Implement marketing automation and personalization strategies using the Adobe Experience product suite.Stay abreast of the latest trends and technologies in digital marketing and data / AI architecture.Identify and implement opportunities for process improvement and innovation.Conduct assessments of the technology stack to ensure optimal performance and compliance with industry standards.Maintain comprehensive documentation of system configurations, processes, and integrations.Develop and present reports on system performance, and project progress to stakeholders.Candidate Requirements / Must Have Skills :
10+ years of experienceDemonstrated strong ability to design and implement complex IT and digital marketing solutions.Expert level of technical knowledge and understanding of IT architecture, application systems design, and integration with large-scale deployments.Proven experience in operations and digital marketing, with a strong focus on AWS Connect, Salesforce, and the Adobe Experience product suite.Strong understanding of cloud computing, Operations contact center systems, and digital marketing technologies.Soft Skills :
Excellent problem-solving skills and the ability to work effectively in a fast-paced environment.Strong communication and collaboration skills, with the ability to work with diverse teams.Nice-To-Have Skills :
Relevant certifications in AWS, Salesforce, or Adobe Experience Manager are a plus. (Below are requirements included from Template description)ITILv3 certifications are a plus.Strong understanding of relational data structures, theories, principles, and practices is preferred.Knowledge and skills in data warehousing methodologies and tools are preferred.Education :
Bachelor’s degree in Computer Science, Information Technology, Marketing, or a related field. Master’s degree preferred.
