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CCIE Technical Leader

CCIE Technical Leader

High Tech GenesisOttawa, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Location : Ottawa, ON

Hybrid

Term : Contract

High Tech Genesis is excited to announce an opportunity for a highly skilled CCIE Technical Leader to join our dynamic team. If you’re passionate about cutting-edge technology, thrive in a fast-paced environment, and have a proven track record of delivering innovative solutions, this is the perfect role for you!

Your responsibilities include :

  • Provide 2nd and 3rd Tier consultation / troubleshooting to debug broad, complex unique network topologies with mixed media protocols to customers switching / routing products, SD-Access / Catalyst Center, SDWAN etc.
  • You will work as part of a collaborative cross-functional team to provide support to customers during critical network issues as well as managing a case load of criticality issues.
  • You drive customer satisfaction and strive for total customer success. You identify, document and resolve issues reported by our customers.
  • You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.
  • Provide systems / product training to customers, and contributing towards building a knowledge base for customer support and internal partners
  • Interacts across other High Touch Technical Services teams and development teams at peer level.
  • You lead problem resolution efforts with internal stakeholders including : HTOM, HTE, TAC and product engineering.
  • Canadian Citizenship with ability to obtain a Canadian Government Security Clearance
  • Professional or Expert Level network certification (CCNP, CCIE) or equivalent technical / networking knowledge is preferred.
  • Live in the surrounding Ottawa, Canada or willing to re-locate
  • Authoritative knowledge of Network and related technology. In-depth experience configuring and supporting network protocols like IPv4 / v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, Segment routing, etc.
  • Must have knowledge of Cisco Routers like ISR2900 / 3900 / 4400, 7200, 7600, ASR1K / 9k, CRS and Switches like Cisco 2900, 3600. 3750,3650, 3850, 4500 & 6500 series
  • Strong knowledge layer 2 technologies like VTP, STP, MST, RSTP+, Trunking, VLANs, Layer 3 Switches, Logical Ether Channels etc.
  • Solid Understanding of IOS Features and Services – HSRP, NAT, SNMP, SYSLOG, NTP, PTP, DHCP, CDP, TFTP and FTP Management, Netflow etc.
  • Experience in preparing, planning, and designing, implementing and optimizing LAN / WAN solutions and a broader understanding of LAN / WAN Architecture.
  • Traffic management for example queuing, policing, shaping
  • Routing Protocols and features for example OSPF, ISIS, MBGP, IBGP, PBR, BFD
  • Multicast protocols for example PIM, IGMP, RP, BSR
  • Very good understanding and experience on Linux / Unix (Ubuntu / RHEL / CentOS).
  • Understanding and troubleshooting knowledge for applications such as postgres / mongodb / redis / kafka / elasticsearch etc.
  • Working knowledge in yang models, configuration management, and operational models.
  • Problem-solving & troubleshooting methodology
  • Strong communication skills - facilitation / conflict management
  • Ability to think and operate independently in a highly collaborative working environment, especially when working remotely and with remote colleagues

Desired skills :

  • Proficiency in English and French
  • Previous experience with incident management, reactive support, operations or troubleshooting complex technical problems is an advantage
  • Knowledge of designing dynamic large-scale, multi-tenant, distributed systems using Java / Cloud (AWS, Azure) environments
  • Working knowledge in yang models, configuration management, and operational models
  • Troubleshooting Java related application issues
  • Understanding of Campus Architectures, Software Defined Networking (SDN) & Network Function Virtualization (NFV)
  • Experience in Security [ISE, Trustsec] and Wireless networking
  • Demonstrated Domain Expertise in one or more of products and technologies such as Cisco cEDGE and vEDGE product portfolio
  • Knowledge of Cisco’s SDWAN technologies and how to successfully configure these devices to implement various forms viz Controller deployment, Edge router deployment
  • A team player focused on customer success
  • BS in a technical field (CS / EE preferred) or equivalent with 8+ years of relevant experience
  • Please be advised :

    Applicants must have the legal right to work in Canada.

    Kindly submit your resume in MS Word format upon application for this position.

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    CCIE Technical Leader • Ottawa, ON, CA