Project Manager, Strategic Initiatives

Overview

Project Manager, Strategic Initiatives

Full Time – Hybrid at St. John’s Office
Deadline to apply: February 9

At Fonemed, we’re redefining how individuals and healthcare organizations connect through secure, cloud-native technology. Our platform supports a wide range of digital health services and solutions, empowering care delivery across the globe.

We are seeking a Project Manager, Strategic Initiatives to lead the successful execution of high-impact projects, beginning with the enterprise-wide rollout of Florizel, our next-generation health management platform. This individual will bring structure, foresight, and a creative problem-solving mindset to drive projects forward. The ideal candidate leads proactively rather than reactively, anticipating challenges, inspiring collaboration, and delivering outcomes that support both innovation and operational excellence.

Key Responsibilities

• Lead and manage the rollout of Florizel across Canadian and U.S. operations, including implementation planning, change management, and stakeholder coordination.
• Serve as the escalation point for critical decisions and risks, providing leadership with clear options and recommendations.
• Oversee hand-off to operational teams’ post-implementation, ensuring documentation, knowledge transfer, and support mechanisms are in place.
• Contribute to portfolio-level planning by identifying interdependencies and aligning project timelines with broader strategic initiatives.
• Manage cross-functional project teams including IT, clinical, operations, and vendor stakeholders.
• Develop detailed project plans, timelines, resource assignments, and risk mitigation strategies.
• Facilitate regular project reviews, status updates, and stakeholder communications.
• Ensure alignment with industry standards (e.g., HIPAA, SOC 2, FedRAMP).
• Define success metrics, track KPIs, and report progress to executive leadership.
• Support future projects in areas such as clinical service expansion, AI and analytics integration, virtual care deployment, and interoperability enhancements.
• Participate in continuous improvement efforts by analyzing lessons learned and implementing process enhancements.

Qualifications

• 5+ years of project management experience, including end-to-end ownership of complex healthcare or SaaS implementation projects.
• College diploma in Project Management, Business, Information Technology, or a related field.
• Bachelor’s degree in health informatics, Business, Computer Science, or a related discipline would be considered an asset.
• Demonstrated experience leading enterprise system rollouts, preferably in a healthcare or digital health environment.
• Strong knowledge of project management tools (e.g., Jira, Confluence, MS Project) and methodologies (Agile, PMBOK, or hybrid).
• Exceptional communication, stakeholder engagement, and change management skills.
• Experience working with clinical teams, regulatory frameworks, or health platform deployments is a strong asset.
• PMP, PMI-ACP, or other project management certification would be considered an asset.
• Familiarity with FHIR, HL7, or other health system integration standards would be considered an asset.
• Experience managing projects with security or compliance implications (e.g., SOC 2, HIPAA, FedRAMP) would be considered an asset.
• Knowledge of Contact Center operations or patient-facing digital health services would be considered an asset.

Why Work with Us

With almost 30 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for a company that values you, apply today!

Fonemed is an equal opportunity employer and is committed to diversity, equity, and inclusion. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted.