Dual / Relief Shft Mgr, Surveillance-GCT

Position Summary :

Under the direction of the Manager, Surveillance, this position is responsible for overseeing surveillance operations at the site level on a shift basis. Ensures adherence to all policies and procedures, motivates and leads by example and assists in providing a learning environment while establishing and contributing to a safe and welcoming work environment for all employees. Provides input on performance evaluations. Assists with the implementation of all new surveillance operations initiatives.

Key Accountabilities :

• Provides leadership and direction to the surveillance operation at the site level on a shift basis; provides input for employee performance objectives and evaluations.
• Assists with the implementation of surveillance operation strategic plans.
• Schedules and supervises employees; assigns shift work assignments.
• Monitors, documents and reports violations, large cash and cash equivalent transactions excluded and elf-excluded guests, and unauthorized access.
• Maintains logs; updates records; stores records securely for evidence purposes.
• Monitors, documents and reports on the condition of surveillance facilities and equipment; maintains a preventative maintenance schedule.
• Reviews special investigation results or requests as directed; provides reporting.
• Liaises and communicates effectively with all appropriate operational departments.
• Develops and cultivates strong working relationships with all stakeholders : guests, ownership and employees.
• Ensures compliance with licensing laws, health and safety and other statutory regulations.
• Performs other duties as assigned or directed.
• Exceptional verbal and written communication skills
• Proactive and solution-oriented skills with strong problem-solving, and conflict resolutions skills
• Knowledge of computer applications – MS Word, Excel, Access, Power Point
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication.

Education and Qualification Requirements :

Work Environment Considerations :