Front Desk Agent - Canalta Hotel Kindersley

About the job Front Desk Agent - Canalta Hotel Kindersley

Front Desk Agent

The Front Desk Agent plays a vital role in creating an outstanding guest experience through every interaction whether by phone, in person, or behind the scenes. It is essential that they remain friendly, respectful, and helpful at all times. Their primary responsibility is to be attentive and responsive to the needs of both guests and team members while upholding Canalta's Mission and Vision.

Key Duties and Responsibilities

• Apply the Key Service Standards with everyone you interact with (Smile, Speak, be Empowered and Entertain)
• Provide assistance and courtesy as needed to guests and team members, reinforcing Canalta's policies and procedures
• Observe all safety and security policies and practices that impact the welfare of you, the guests, the team members and the condition of the facility
• Perform check-in and check-out functions with courtesy, speed and accuracy
• Maintain accountability/balancing for till, cash receipts, deposits, credit card transactions and shift reports
• Respond quickly and efficiently to all guest and team member requests
• Report all hazards in all guest and team member areas
• Perform other duties as may be required by the general manager

Qualifications

• Previous experience working in hotel and accommodations an asset
• Previous experience working as a front desk agent/guest service agent an asset
• Standing for the duration of your shift is required
• Computer skills involving standard office software and equipment an asset
• Use of POS systems experience an asset

Salary: $18 / hour

Vacation: 2 weeks per year after first year worked

Benefits: Group insurance benefits including dental, health and vision. Long term disability.

Job Type: Full-time permanent, 32 hours per week

Job Location: Kindersley, SK