Logistics and 3PL Manager

Position overview

Located at our Scarborough facility, the Logistics and 3PL Manager will provide supervision and people management to ensure the movement of goods, services, and control of import / export transactions, and operational accountability for 3PL in several locations worldwide.

The ideal candidate will be knowledgeable in Logistics, EDI process for various major retail accounts like Amazon, Costco, inventory processes and 3PL supervision and understand import / export rules and regulations.

This position will be the People Leader of a small group of Logistics and EDI coordinators and will report directly to the Vice President of Operations.

Major responsibilities

• Transportation Coordination : Oversee transportation activities, including route planning, carrier selection, and freight negotiation, to ensure products are delivered on time while minimizing costs and adhering to regulations.
• EDI and Retail account management : Understand, manage and provide EDI support to logistic team and sales. Interact with sales & IT to set up new account and manage existing accounts.
• 3PL management : Manage day to day responsibilities of 3PL (currently 5) including fulfilment of orders / tracking performance of 3PL / reviewing and confirming 3PL invoices for approval / resolving any customer care / sales issue with 3PL
• Performance Monitoring : Establish and implement key performance indicators (KPIs) to gauge logistics performance. Utilize data and metrics for identifying improvement areas and implementing necessary corrective measures.
• Compliance and Regulations : Ensure adherence to relevant customs, transportation, and safety regulations. Stay abreast of industry changes to mitigate risks and ensure compliance.
• People Management : Recruit, develop, and retain a high-performing team. Conduct annual evaluations and assessments to align with business objectives.

Facilitate onboarding, training, and equipping team members to meet expectations. Provide coaching and guidance in various situations.

Cultivate a collaborative and results-oriented work environment within the team and across operational stakeholders

Continuous Improvement : Drive initiatives for ongoing process optimization, cost reduction, and enhanced logistics efficiency.

Promote innovation and creative problem-solving to address logistics challenges.

• Risk Management : Identify potential supply chain risks and develop contingency plans for mitigation. Proactively manage issues such as inventory shortages and transportation delays.
• Management : Develop and oversee logistics budgets, monitor expenses, and identify opportunities for cost savings and avoidance.

Implement strategies to optimize spending while maintaining quality and service levels. Manage and prioritize work activities to meet customer demands and special projects as required.

• Operational Accountability : Ensure all inbound and outbound shipments from 3PL partners in Canada, the US, and Europe meet expectations and customer commitments.
• Vendor Negotiation : Engage in negotiations with carriers, forwarders, and customs brokers to optimize service agreements and costs.
• Customer Demand Management : Prioritize and coordinate work activities to meet customer demands and special projects. Ensure that shipments are delivered on time and in accordance with customer requirements.
• Performs other duties as assigned.

Skills and qualifications

• Minimum of 7 years’ experience in a logistics / EDI / 3PL environment with similar experiences required
• Minimum of 5 years as People Leader or Supervisor position in a production environment, leading non-unionized employees
• College or Bachelor degree in operations / purchasing or a similar program
• Results-oriented focus is essential, as is the ability to work in a fast-paced, changing environment and manage multiple deliverables simultaneously
• Strong interpersonal skills and ability to practice empathy
• Must be willing to work as a member of a team and be flexible in undertaking a variety of duties that will contribute to the success of the organization
• Eager to learn new processes / systems and be proactive in continuous improvement
• Strong information seeking and problem solving abilities
• Proven track record in developing employees to attain higher performance standards
• Excellent written and verbal communication skills
• Strong MS Office (Outlook, Word, Excel, PowerPoint) and computer literacy
30+ days ago