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PT Food & Beverage Host-GCT

PT Food & Beverage Host-GCT

Great Canadian EntertainmentToronto, ON, Canada
30+ days ago
Salary
CA$15.50 hourly
Job description

Position Summary

Under the direction of the Food & Beverage Supervisor and Management Team, this position is responsible for providing food and beverage service to guests with an upbeat and positive attitude. The Food & Beverage Host / Hostess is responsible for seating guests, maintaining and recording daily sales on the system in a friendly and professional manner. Above all, this position must lead by example to create Great Experiences and Memories for all guests and colleagues!

Key Responsibilities :

  • Provides exceptional customer service to all internal and external customers in an upbeat, positive and professional manner;
  • Demonstrates thorough knowledge of all food and beverage items available at the restaurants and food hall;
  • Processes all cash and credit card transactions utilizing the . system;
  • Ensures accurate cash handling and balancing of sales and / or cash float at the end of the shift;
  • Identify opportunities to upgrade products and maximize upselling opportunities to increase revenue;
  • Attends cash and serves guests in a timely and professional manner;
  • Wipes and clears tables to ensure cleanliness in the food hall and buffet dining area;
  • Welcome and greet guests; answer general inquiries relating to food, beverages and other restaurants on the premise;
  • Maintains clean service areas and stocks shelves as required;
  • Reports any irregular / suspicious activities, malfunctions and hazards to the supervisor immediately;
  • Assists other co-workers as requested;
  • Seats guests to minimize wait times as required by the management team;
  • Understand and follow opening and closing cashier duties;
  • Regular cleaning and sanitization of counters, refrigerators, and other equipment in the work area;
  • Performs preventive maintenance and cleaning of food and beverage equipment as required;
  • Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role;
  • Ensures compliance with licensing laws, health and safety and other statutory regulations;
  • Performs other duties as assigned as the Food & Beverage Management Team.

Education and Qualification Requirements :

  • High School Diploma or equivalent working experience;
  • Valid Smart Serve Certificate required;
  • Previous cash handling experience;
  • Previous system experience an asset;
  • Excellent interpersonal, teamwork, customer service and communication skills;
  • Must be people-focused and demonstrate a strong commitment to providing exceptional customer service;
  • Proactive and solution oriented with a drive to succeed;
  • Demonstrate strong initiative, active listening and teamwork skills;
  • Maintain a positive working relationship with fellow employees and management as part of a team;
  • Ability to multi-task and work under pressure in a fast-paced environment;
  • Bilingual (English / French) is an asset but not required

    • Work Environment Considerations

  • Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
  • This role requires extended period of standing, walking, bending and may lift up to 35 lbs.

    • The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including holidays, evening, overnight or weekend shifts.