Service and Maintenance Coordinator

Job Description

Join our team to achieve your full career potential!
We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

As the Service and Maintenance Coordinator, you will contribute to Laura’s success by coordinating designated service projects and maintenance requests while ensuring that the services are completed in a timely manner and accurately, according to request priorities.

How will you support the team?

• Analyze and dispatch appropriate service for required repairs accurately and timely.
• Respond to all designated service and maintenance requests and log them in a timely manner.
• Issue Purchase Orders to service contractors and enter them in the databases.
• Ensure that requests are processed according to their priority level.
• Take over AquaTerra maintenance for stores and Head Office.
• Select the service and maintenance companies offering the best prices for the required services.
• Maintain the maintenance databases and their structure.
• Verify invoices and negotiate the cost vs work if necessary.
• Follow up on cleaning services (i.e. floors, carpets, wood, tiles, v.c.t., and windows) and ensure the job was done satisfactorily by reviewing the store inspection reports, and communicate the comments to the suppliers.
• Verify that information on invoices and Purchase Orders is complete for payment.
• Ensure all schedules for the cleaning of the stores (i.e. floors, carpets, wood, tiles, v.c.t., and windows) are respected and adjust them if necessary.
• Evaluate quotes according to leasing information.
• Communicate with insurer regarding building maintenance related inquiries and audits.
• Manage various special projects related to service and maintenance as requested by the Construction Project Manager

The people who thrive with us have:

• Excellent knowledge of Microsoft Office
• Excellent communication and interpersonal skills
• Customer service oriented
• Excellent organizational skills
• Ability to multitask
• Ability to work under pressure
• Knowledge of the maintenance and construction industry is an asset.

Don't miss this opportunity to join an exceptional team!

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.