DH-RECREATION LIFEGUARD SUPERVISOR

Full Time, Seasonal Position

Position Summary

This position will be responsible for supervising all daily operations of the pools, waterfront and lifeguards. The successful candidate will be responsible for guard rotation and holding the team accountable for the safety of each guest using the pools and waterfront. Enjoy access to all resort facilities and amenities, including discounts in our Food & Beverage outlets, Retail Store and with our partner concessions.

Duties and responsibilities :

• Recognizes and greets all guests and team member first
• Provides exceptional and professional service to our guests and team members
• Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
• Models all Deerhurst Resort Standards while caring for the guests, co-workers and owners
• Comfortable making responsible decisions and develops recommendations for effective problem solving
• Is responsible for supervising all daily operations of the pools, waterfront and lifeguards
• Assists Recreation Supervisor’s in overseeing the operation and staff
• Holds the team accountable for the safety of each guest encounter / interaction
• Holds weekly training and communication sessions with the team members
• Maintains a safe and fun environment
• Explains and enforces pool / waterfront regulations, rules and policies
• Attends to any guest complaint to ensure the guest need is met, dialogue with guest is tracked, follows-up with team member and ensures root-cause is reviewed to minimize re-occurrence
• Ensures cleanliness of area and equipment is maintained throughout the day
• Maintains equipment and ensures it is in proper working order
• Daily checklists completed and follow up with any concerns
• Responds to first aid and emergency situations
• Is responsible for clearing and closing the pools / waterfront if necessary
• Guest oriented with a sincere, helpful, caring and friendly personality
• Able to take initiative within given guidelines

Qualifications :

Physical Aspects of Position (include but are not limited to) :

Visa Requirements : Must be eligible to work in Canada.

Housing : staff accommodation available minutes from the resort

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.