Project Manager - Order Management

The Project Manager plays a pivotal role at G&W Electric focusing on customer needs by communicating proactively and effectively with internal and external customers. The Project Manager will be responsible for managing orders assigned to them, up to and including escalations from G&W Electric Inside Sales Support Reps

As a OM Project Manager you will:

• Develop and nurture strong, long-term relationships with G&W Electric’s key customers by managing their complex projects – this includes technically complex designs, critical customer touchpoints, and business volume
• Lead end-to-end project initiatives to completion, ensuring timely delivery and high-quality project deliverables, hitting milestones, clear documentation, and proactive communication
  • Develop project plans including timelines, tasks, milestones, and contingency plans up to and including risk mitigation on agreed upon contracts
  • Develop and adhere to a project schedule while tracking progress, monitoring task completion of other teams, and identify at-risk responsibilities
• Show effective and independent project management by identifying at-risk tasks proactively and mitigating or escalating appropriately
• Assist and lead continuous improvement initiatives to refine team’s processes, tools, and overall customer experience
• Assist with onboarding Project Manager I and other team members as necessary
• Consult with various departments within G&W Electric as appropriate to resolve technical and scheduling issues that arise during order life cycle of the order
• Provide timely and effective communication to internal and external customers - serving point of contact for Sales, Operations, and other internal departments
• Work closely with Sales team to support customer/ order activity
• Maintain customer files, including customer’s specific requirements as defined within the team’s protocol including but not limited to ISO or G&W Work Instruction or procedure
• Check approval drawings for accuracy before they are transmitted to the customer
• Liaise with Finance Department to ensure timely invoicing and payment where applicable. Request performance bonds through finance
• Ensure all submittal documentation is developed and sent to the end user or sales representative in the agreed upon time
• Order validation and effectively manage design changes after the purchase order is received

We are looking for someone who:

• Holds a B.S. Degree within an Engineering, Business discipline or related field
• Technical aptitude required with 5+ years of proven experience in a customer support role (ex: business sales, business development, project management or account management)
• 5+ Years of Project Management/Customer service Experience
• Is expected to have or to be working towards completion of PMP certification (project management certification from PMI)
• Documented ability to resolve issues independently
• Documented ability to manage multiple projects at once
• Expert knowledge in the use of Microsoft suite – Word, Excel, etc.
• Strong written and verbal communication skills a must

Ideally you will also have:

• Working knowledge of JD Edwards software
• 5+ years of experience working in an operational role within a manufacturing environment
• Previous experience within the power industry

What we offer you:

This position is eligible for participation in our Quarterly Incentive Pay Program

G&W Electric offers a comprehensive benefits package that includes:

• Generous Quarterly Bonuses with RRSP Program
• Comprehensive Benefit Package including life insurance, health, dental and paramedical
• services (paid by employer)
• Health Care Spending Account
• Education Tuition Assistance
• Job Security
• Air-conditioned/heated state-of-the-art manufacturing facility
• Wellness and Gym Reimbursement Programs
• Training and Developmental Opportunities
• Continuous Performance Feedback
• Fun social events, holiday party, bowling nights.
• And many more…

About G&W Electric

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

Learn more about our company by watching this video:

G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world!

G&W Canada Corporation is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We welcome and encourage applications from individuals of all backgrounds, experiences, and perspectives. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodation will be provided at any point throughout the hiring process, upon request. Please let us know if you require any accommodation in respect of any materials or processes used to ensure your equal participation.