On-Site Internship Opportunity with Pathway Communications in the Engineering & IT Team

Job Description

Job Description

Telephony / Unified Communications Intern

Location : Markham, Ontario (On-site)

Company : Pathway Communications

About Pathway Communications

Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for high-quality IT solutions – from hybrid cloud services to service desk, telephony and security. We were the first company in Canada to construct a Tier III certified data center and maintain a complete set of certifications including SOC 2 Type II, PCI, and ISO 27001.

We are growing rapidly and looking for a Telephony / Unified Communications (UC) Intern to join our team at our headquarters in Markham, Ontario and support our Senior IP Telephony Engineers.

This is an excellent opportunity for a student or recent graduate to gain hands-on experience with modern telephony and UC platforms such as Zoom Phone, Zoom Contact Center, and Microsoft Teams Phone, and to learn how telephony is delivered in a managed services (MSP / MSSP) environment.

Role Overview

As a Telephony / UC Intern, you will work closely with our senior engineers to assist in the operation, support, and documentation of voice and collaboration services for internal teams and customers. You will be involved in day-to-day tasks such as user provisioning, testing, basic troubleshooting, and maintaining documentation, while learning the fundamentals of VoIP, SIP, and cloud telephony.

Key Responsibilities

Under the guidance of senior engineers, you will :

• Assist with user provisioning and changes in :

Zoom Phone / Zoom Contact Center

Call queues, auto attendants, voicemail, and basic IVR menus.

Verify end-user configurations (headset, client, network connectivity).

Maintain and update spreadsheets or tools used to track phone numbers, extensions, and licenses.

Update configuration guides, how-to documents, and internal knowledge base articles.

Review dashboards or reports for call quality, availability, and basic alerts (under supervision).

Support migration and deployment activities by preparing data, validating user lists, and performing tests.

Qualifications

Education

Telecommunications, Computer Science, Information Technology, Electronics, or a related field.

Technical Skills – Nice to Have (Not All Required)

Networking fundamentals (IP addressing, DHCP, DNS, LAN / WAN).

Zoom, Microsoft Teams, or other collaboration tools.

If you don’t meet all of these, but are passionate about telephony and willing to learn, we still encourage you to apply.

Soft Skills

What You Will Learn

During this internship, you will gain exposure to :

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