Client Account Administrator

IMP GroupMontreal, Quebec, CA

30+ days ago

Job description

It’s an exciting time at Innotech-Execaire Aviation Group. For more than 50 years, we have provided a full range of services for business and commercial aviation customers. IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group, aircraft maintenance, inspection, and refurbishment capabilities. Today, we are transforming and growing to meet the demand of OEMs, business aviation customers and airlines. We are a premier Canadian aviation company with an international presence!

If you’re looking for an opportunity to join and grow with a dynamic company, you will thrive at Innotech-Execaire Aviation Group!

Summary

As the Client Account Administrator, you will help Execaire perform to the best of its abilities by providing essential administrative support to the team of Client Account Managers (CAMs). The Client Account Administrator will help the CAMs achieve optimization of client accounts by providing a strong support foundation for the team. The incumbent will be responsible for completing several integral administrative tasks across all regions, helping serve as the central support contact for all CAMs.

Responsibilities

ACCOUNT ASSISTANCE :

Ensure Salesforce.com, our CRM database, is consistently updated and accurate
Track all aircraft subscription and agreement expiries and work with the respective Client Accounts Managers to have these services renewed in a timely manner
Work with the Client Accounts Managers as each charter trip is completed in order to administer charter billing sheets in JD Edwards, our accounting system
Provide ad hoc support to the Client Account Management team as required, including but not limited to drafting customs clearance documents, initiating maintenance quote requests from vendors, and initiating insurance claims with finance

FINANCIAL ASSISTANCE :

Populate annual operating budgets with flight operational and historical financial information

Review aircraft subscription costs that can be synergized across different aircraft models and / or the fleet

Administer the purchase and upgrade of aircraft crew mobile devices and electronic flight bag devices

Provide ad hoc financial assistance to the Process Manager of Client Account Management.

CONTRACT ASSISTANCE :

Administer standard company agreements to ensure timely renewals and follow-through with Client Account Managers until the agreements are fully executed

Administer new company agreements with basic customer and aircraft information for the Process Manager of Client Account Management

Request new agreements or agreement renewals from third party vendors and internally assist Client Accounts Managers until such agreements are successfully accomplished

INTERNAL & EXTERNAL RELATIONS :

Assure proper and timely feedback to the Client Account Management team’s requests

Proactively communicate with necessary parties, whether internal or external to Execaire, to obtain the information needed to achieve this role

Adhere to company policies and procedures

Requirements

DEC or Certificate in administration or related field

Bachelor’s degree in administration and / or commerce (preferred)

1-3 years experience in an administrative role

Excellent verbal and written communication in English and French

Experience in Aviation Industry

Financial analysis experience

Salesforce, JDE or other ERP system experience an asset

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities and Women in occupations of positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.