Operations Support Specialist-BMC ITSM

Flexstaf ITToronto, Ontario, Canada

30+ days ago

Salary

CA$30.00–CA$36.00 hourly

Job description

Clearance Requirement : Secret Must Have

Typical tasks and activities ociated with role include but are not limited to the following :

a) Provide systems administration and systems operations support including setting up user access user profiles backup and recovery and daytoday computer systems operations;
b) Perform software upgrades and apply patches;
c) Provide customer interface to ensure requested changes are implemented;

d) Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources; and

e) Provide expertise in the areas of IT Infrastructure Servers and Operating Systems to development teams.

Troubleing and making modifications in Digital Workplace Catalog (DWPC) and DWP

Data configuration and installing / patching BMC ITSM (ARS AI CMDB ITSM RKM SLM) plus Smart IT and DWP & DWPC all v20.x and newer

Smart Reporting install configurations and customization as per the client requirements

Review remedy workflow via devstudio and trouble performance issues including enabling logs and identifying workflows or platform aspects from a root cause ysis

Ability to run BMC utilities for post DB copy updates foundation data loads (manually or through DMT tool)

yzing SOAP REST and atriumintegrator based integrations

Managing BMC ITSM application suite in development environment within Linux infrastructure

Remote Work :