Bilingual Premium Corporate Travel Agent NA

Premium Corporate Travel Agents will book new air, hotel, rail and car reservations for our business travel clients. They will also carry out changes to existing reservations, such as name changes, date and itinerary modifications. They take care to protect sensitive and private information and ensure that reservations are made within the confines of the Client’s travel policy. They deliver good, consistent customer service and will also contribute to Encore’s revenue and profitability by offering relevant complementary products and services. For example, every air reservation request including 1 night away from the travelers’ home airport should include an offer to reserve a hotel within their travel policy.

Requirements

Key responsibilities

• Complete new domestic Canada and trans-border travel reservations both in the GDS and in OBTs
• Understand and communicate travel industry processes, limitations, rules and particularities such as flight credits, fare rules, upgrade policies and so on
• Understand and apply travel polices and approval flows of each of our clients
• Respect data privacy and protection policies
• Able to position complementary travel services such as hotels and car rentals
• Positions travel solutions based on loyalty programs, travel policy as well as profitability

Required Skills & Experience

EDUCATION & EXPERIENCE

KNOWLEDGE, SKILLS & ABILITIES