Customer Service Representative

Company Description :

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary :

Reporting to the Site Manager, the Customer Services Representative will be responsible for day to day customer care needs, which include but not restricted to answering inquiries, assisting with payments through various devices, and assisting customers. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.

Location : 1000 Portage Parkway, Vaughan, Ontario L4K 0L1

Employment : Full-time and part-time positions

Full-time : Monday-Friday, from 2 : 00 PM to 10 : 00 PM

Part-time : Saturday and Sunday, from 10 : 00 AM to 6 : 00 PM

Compensation : Hourly salary

Mandatory Qualifications :

Strong computer skills, must have experience with Window : Microsoft Office Outlook, Excel, Word

Ability to learn new software / applications

Must have excellent communication skills

Ability to communicate English fluently

Excellent in customer service skills

Ability to operate independently as well as in a team

Mandatory Attributes :

Demonstrated ability to solve complex problems

Excellent technical communication skills : ability to explain complex solutions and processes clearly to others

Collaborative and demonstrates strong interpersonal skills

Self-managed while accurately following instructions

Ability to multitask effectively and stay positive and professional under high-pressure, fast-paced environments

Job Responsibilities / Duties :

Interact and assist customers via intercom or telephone

Identify emergency and non-emergency situations on site

Remotely access parking control system to troubleshoot and provide level-1 customer support

Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software

Engage with clients in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company's customer service policies

Other duties as assigned